At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Master Key Representative 1 – Remote Colorado-Remote Kansas-Remote Missouri
(Candidate will need to reside in one of the states mentioned above)
The candidate will start in January 2025.
Work Schedule:
Monday-Friday
Colorado-8 am-4:30 pm MST
Kansas or Missouri-9 am-5:30 pm CST
Job Summary:
As a Master Key Representative 1, you are a crucial part of the Allegion team, responsible for processing time sensitive orders and providing technical assistance on the design of master key systems. This is a technical role that analyzes the customer security requirements and interacts with external customers via email and phone to determine the optimal master key solutions. This position will also work closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a positive customer experience while meeting our corporate goals and policies.
What You Will Do:
Plan and design Schlage master key systems and complete Schlage master key order entry functions within assigned quality and production metrics with supervision
Develop an understanding of master key solutions to address the varying needs of the customer
Develop an understanding of key control policies and procedures as it relates to key systems
Provide consultation services for end users, sales reps, and dealers on the various elements of a master key system, which may have varying degrees of complexity; assistance may be required
Manage service/support interactions with customers by shaping the customer expectations, delivering on those expectations, and deepening customer loyalty via incoming/outgoing calls, emails, and requests
Proficient in basic knowledge of product and features for assigned brands/product categories, and the ability to identify and/or communicate basic order management functions (i.e., indexing, first review), product, and features for Allegion brands
Maintain sensitive customer records using both physical and electronic mediums
Understand the basic profile of the customers, and their most common needs and expectations. Tailor the support approach to fit the need of each customer and/or situation within established guidelines
Gather and document service request information through the effective use of CRM tools
Utilize and manage all appropriate ERP business systems for assigned product brands
Receive, edit, and enter incoming customer purchase orders accurately to meet all service level agreements as set by management
Meet master key order entry audit metrics as assigned by management
Contact customers to resolve unclear order issues
Active participation and collaboration in virtual meetings
Additional duties as assigned by management
Additional working hours may be requested to meet business needs
What You Need to Succeed:
6+ months of customer service or order entry experience required
3+ months of Schlage and/or Falcon order entry experience preferred
Locksmith experience would be a plus
HS Diploma or GED required; bachelor’s degree preferred
Strong written and verbal communication skills
Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel)
Ability to develop cross-functional, professional working relationships
Ability to learn and work with complex and detailed tasks
Must possess strong analytical, time management, and problem-solving skills
Must be able to work independently in a virtual environment
Must have reliable high-speed internet
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
What You’ll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
Tuition Reimbursement
Competitive paid time off
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.
The expected Base Salary Range: $35,300 to $48,000. The actual compensation will be determined based on experience and other factors permitted by law.
Apply Today!
Join our team of experts today and help us make tomorrow’s world a safer place!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
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We Celebrate Who We Are!Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
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Allegion is an equal opportunity and affirmative action employer
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