It's more than a career, it's a calling.

MO-SSM Health Clayton

Worker Type:

Regular

Job Highlights:

Department: SLUCare Central Contact CenterSchedule: Full Time, Day Shift, Monday through Friday, 8 am- 4:30 pm·Starting Pay: $16.41/hour (Offers are based on years of experience and equity for this role. Location: 7980 Clayton Road, Clayton, MO 63117 - In office training and onboarding will be approximately 3 months, then position can be remote.

Job Summary:

Under immediate supervision, responds to phone calls received to the Call Center; registers patient demographic and insurance information; schedules patient appointments; responds with information, assistance, or transfers the call to appropriate person or department; researches and documents patient information to facilitate appointment scheduling. Maintains guidelines for Patient Scheduling, Master Scheduling and Referral.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

Coordinates system build, testing, workflow analysis, training, onsite support, provider template and protocol management.Creates master scheduling templates for new and existing providers. Makes changes in order to optimize patient access and provider productivity. Collaborates with managers and providers to find an optimal schedule for providers. Performs daily edits. Ensures adherence to the Master Schedule policy.Works various call/referral lists, and provides coverage of Patient Scheduling, as needed.Maintains guidelines for Patient Scheduling, Master Scheduling and Referral.Other duties as assigned.

EDUCATION

High school diploma or equivalent combination of education and experience

EXPERIENCE

One year experience

PHYSICAL REQUIREMENTS

Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.Frequent keyboard use/data entry.Occasional bending, stooping, kneeling, squatting, twisting and gripping.Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.Rare climbing.

Department:

8565000235 SLUCare Centralized Contact Ctr

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 

Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. 

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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.