Overview Lead a team of service technicians based upon a specified geographic area or project/customer assignment to respond the customer’s need for service and maintenance of equipment through maintenance, diagnosis and repair of refrigeration, heating & air-conditioning system commonly installed in supermarkets, convenient stores and cold storage facilities. Responsibilities Principal Responsibilities: Development and maintenance of excellent customer relations. Fluent in applicable customer systems, business processes, administrative support, etc. Actively pursuing personal development & supporting technician growth and development. Intrinsically involved with screening, interviewing, and hiring new technicians. Under the direction of the Service Manager perform survey of new customer sites and assist in quoting service and maintenance. Assist with job quoting, staffing, estimating, understanding of project costing & drivers, etc. Implement pertinent training and provide opportunities for ongoing professional development for technicians. Coordinate technical support, guidance, and training to service technicians. Strong skills for conflict resolution, problem solving, and prioritization among technicians, peers, leadership, customers, etc. Champion of change initiatives across the enterprise. Coaching and Mentorship of newer team members to help ensure compliance to systems and processes. Responsible for performing prescribed, routine maintenance procedures on supermarket refrigeration system and self-contained temperature-controlled merchandisers. Responsible for partnering with other technicians for start-up of new refrigeration equipment. Understands how workplace efficiencies directly relate to company profitability and is knowledgeable and able to resolve customer warranty issues rapidly and accurately. Serve as a mentor to other technicians and able to teach classes on HVAC/R processes, diagnostics, parts, etc. Able to match customer needs with potential sales opportunities and assists service management team in providing material and labor estimates as necessary to bid service and repair jobs. Responsible for completing necessary documents (work tickets and timesheets) and electronic communication in a thorough, accurate, professional and timely manner. Manage truck inventory. Order, receive, bill out and maintain parts responsibly with a minimum of waste. Manage assigned vehicle within all company guidelines. Maintain a clean vehicle and perform required maintenance on time. Demonstrates working knowledge of all advanced electrical and mechanical repairs, HVAC maintenance and repairs, EMS programming, operation, and troubleshooting, advanced wiring diagrams, and complex schematic diagrams to meet the customer needs. Troubleshoot and repair equipment on more complex service calls. Demonstrate a working knowledge of compressor operating parameters, oil differential pressure valves and oil level controls. Demonstrate understanding of low/high pressure oil systems, split condensing/low ambient controls, refrigerated equipment startup, EMS controls, CO2 refrigeration, new retail store refrigeration startup, air flow characteristics and testing, motor VFD’s, and advanced wiring diagrams. Perform system refrigerant and oil conversions. Additional responsibilities as assigned. Qualifications Formal Education Requirement: Required Level: High School Diploma/GED Preferred level: HVAC-R Technical School Degree Minimum Years of Experience Necessary: External Candidates: 10 years in the field or 7 years with Certification from a Technical School Internal Candidates: 7 years of experience w/ completion of OJT & Skills Assessment Additional Information: Must have a Valid Driver’s License and maintain a safe driving record accordance with the Fleet Policy. Must be physically able to walk distances, bench and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively and for an external period. Must have excellent verbal and written communication skills, detail orientated and highly motivated. Must have strong mechanical aptitude. Must be able to work nights and/or weekends as required. Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred. Must have strong leadership skills, communication skills, and business acumen. EPA 608 Universal Certification. Superior decision-making ability and paperwork skills. Able to schedule work for other technicians. Able to correctly teach all the previously listed items. About Hussmann: Hussmann is a subsidiary of Panasonic USA. We are a leader in providing display merchandisers, refrigeration systems, installation and services to food retailers around the world. We do more than provide a refrigeration system or install and maintain equipment. We provide our customers with solutions to make their businesses better. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents and 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world. Our organization offers benefits that are the best fit for you at every stage of your career: Comprehensive Insurance Plans: Health, Dental, and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more. Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor. REQ-147796