_When applicable, Bombardier promotes flexible and hybrid work policies._ **Why join us?** At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. **Bombardier’s Benefits Program** With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: + Insurance plans ( _Dental, medical, life insurance, disability, and more)_ + Competitive base salary + Retirement savings plan + Employee Assistance Program + Tele Health Program **What are your contributions to the team?** + Process Spare part orders via the Telephone, Email, Online Portal and follow-up on customer deliveries + Manage critical shortages of parts in order to support the return to service of an aircraft on ground + Manage client expectations during an aircraft on ground event and provide timely communication throughout + Manage the internal and external procurement flow of materials to meet the appropriate level of service to our customers and the inventory level requirements within budget constraints + In a changing environment geared towards increased customer’s satisfaction, manage discrepancies and deviations related to planned in-flows by proposing solutions and raising suppliers awareness of their commitment to meet customer and operator’s satisfaction + Place purchase orders, administrate portfolio activities related to invoicing and PO pricing issues. + Clearly analyze varied situations in a pressurized environment and make decisions in an efficient and structured manner. **How to thrive in this role? Skills, knowledge & experience:** + You have 3 to 5 years in a customer service role + You hold a Bachelor degree in Operations or Industrial Management as well as 3 to 5 years of experience or a Technical college degree in the same field and 5 to 7 years of experience + You are fluent in French and English spoken and written (other languages are an asset) + You have good knowledge of the Microsoft Suite applications, proficient in Excel and MS Access + You have Knowledge and experience in using SAP (SD-Sales & Distribution, MM-Material Management) + You are available to work on 12hrs shifts (day/night and weekends) if required + You have the ability to work under pressure and tight timelines. Please note: You don’t need all the skills, knowledge, and experience listed for this position! We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness. Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. **Job** Material Logistics Agent, Aircraft-On-Ground (AOG) **Primary Location** Completion Center **Organization** Aerospace Canada **Shift** **Employee Status** Regular **Requisition** 5646 Material Logistics Agent, Aircraft-On-Ground (AOG)