POSITION SUMMARY

Provides auxiliary support to operators and clients related to spare parts activities.

Coordinates the Global Retrofit Campaigns & Manages customer issues regarding Material and Logistics services activities and seeks opportunities to enhance our service to the customer.

JOB RESPONSIBLITIES

Manages customer requests regarding Material Services and Supply Chain activities, such as inquiries on the material support processes, Supply Chain Policies, Parts Warranty and Core management;Takes part and present updates on the Material Support & Logistics processes and projects at the EEOCs- Embraer Executive Operators Conference;Ensures compliance with scheduled visits and or trainings to customers / service centers going over the Executive Supply Chain processes and improve customer-company relationships;Coordinates the Global distribution of parts for the Retrofit Campaigns to maximize aircraft availability - this includes tracking parts, coordinating with Service Centers and Customers on scheduling;Develops and monitors key performance indicators (KPI’s) for Retrofit Campaigns Implementation;Interfaces with corporate planning area and Customer Support Program to review Retrofit plans, help forecast parameters for seed units in the campaign;Follows up and controls work development for Global Retrofit Campaigns, presenting campaign results to management;Prepares and carries out presentations to operators regarding the status of Global Retrofit Campaigns implementation, pointing out and discussing the changes involved;Maintains global interface with other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics to ensure engagement during the Retrofit Campaigns;Partners with New Business Development for future opportunities in Material Support Services;Attends and facilitates Supply Chain meetings as required and report out statuses, and/or issues;Establishes corrective action/recovery plan for compromised material services processes;Be aware of any opportunities to enhance our service to the customer;Keeps workplace organized;Continually seeks opportunities in improve process flow and work efficiency;Ensures that customer inquiries are processed to meet customer expectations and company financial targets;Ability to offer professional and expeditious assistance in high-pressure situations;Performs other tasks as requested periodically.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

High School Diploma.Typically requires a B.A. / B.S. undergraduate degree in an Engineering or Business Management or related field

Experience:

Generally five to seven or more years of experience in Material Support & Services activities;Familiarization of aircraft parts;One or more years of experience in International Logistics requirements.

Knowledge, Skills & Abilities:

Aeronautical familiarizationKnowledge of aircraft partsDemonstrate negotiation techniques, and customer services techniques, Analysis and planning skillsGood oral and written communication skillsOrganized and detail orientedStrong organizational skills and the ability to multi-task.Comprehends value based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction), employment law (sexual harassment, disability, discrimination, labor laws, etc.). Proficient in lotus notes, internet explorer, Microsoft office (Word, Excel and Power Point), Proficient in SAP material and logistics movements

Working Conditions / Environment/ Special Requirements

Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.May be required to be on call0 -25% travel may be required

GENERAL COMMITMENT FOR ALL EMPLOYEES

Commitment to company values and complies with department norms, policies, directives, and procedures. Incorporates Lean and P3E processes and concepts into daily activities. Strive for continuous improvement to processes and procedures. Honors and protects confidential and proprietary documents and information. Satisfies work schedule requirements. The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.