We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position is responsible for maintaining production standards to meet customers’ requirements, which includes: scheduling, communication, productivity, labor controls and efficiency standards. Must ensure quality and customer service is maintained at the highest level on a daily basis.

Main Duties and Responsibilities:

Ensures unit maintains production standardsEnsures Labor Controls are in place and are effectiveEnsures interdepartmental communication occurs regularlyAssist in the development and training of subordinatesWork with management staff to improve performance of the unitPrepares administrative reports as requiredResponsible for safety, quality and compliance to customer specifications

Qualifications

Education:

High School graduate or equivalent requiredSome college preferred

Work Experience:

Must have 3 years of supervisory/management experience, scheduling and financial acumenIn-flight catering experience is highly desired, or experience in a high-volume food service industryCurrent or previous labor relations experience is a plus, but not requiredExperience with menu design a plus.

Technical Skills: (Certification, Licenses and Registration)

Candidate should be comfortable with all levels of employees and have the ability to drive positive program changeMust have strong and effective leadership skills, and successfully manage staff assigned to liquor and equipment.Ability to work in a fast paced, deadline driven environment.Ability to train others required.Must have the ability to give negative and positive feedback to employees on a daily basis.Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.Strong organizational, analytical, communication and leadership skills required.Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.Basic computer skills required.  Working knowledge of Microsoft Office products preferred

Language / Communication Skills:

Must have excellent written and oral communication skills. Bi-lingual in Spanish is a plus.

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time

Travel %: Up to 10%

Exemption Classification:  Exempt

Internal Relationships: employees at all levels of the unit

External Relationships: Customers

Work Environment / Requirements of the Job:

Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.In a normal production kitchen facility there may be physical discomfort due to temperature and noise.Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.A rotating schedule of over 55 hours per week is typical.Ability to travel up to 10% of the time.

Organization Structure

Direct Line Manager (Title):  General Manager, Dir, Ops, or Dir, Supply Chain

Number of Direct Reports: varies by unit size (up to 50+)

Estimated Total Size of Team: varies by unit size (up to 50+)

gategroup Competencies Required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skillsEngaging – Understanding others, Team Leadership and Developing PeopleInspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectivelyAchieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

We treat each other with respect and we act with integrityWe communicate and keep each other informedWe put our heads together to problem solve and deliver excellence as a teamWe have passion for our work and we pay attention to the little detailsWe foster an environment of accountability, take responsibility for our actions and learn from our mistakesWe do what we say we will do, when we say we are going to do itWe care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

11/23/2024

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If you want to be part of a team that helps make travel and culinary memories, join us!