MDM QA Engineer, Retail Engineering, Early Career Sunnyvale,California,United States Software and Services Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. As a member of the Retail Device Management team, you will work to handle, secure and support all Apple Retail devices worldwide. You will be responsible for ensuring the quality and reliability of our tools focused on MDM for MacOS and iOS platforms as well as related applications and infrastructure. Your primary focus will be on Mobile Device Management (MDM), front-end, back-end, and accessibility testing. **Description** The Retail Device Management team is looking for a skilled QA tester to help ensure the functionality and quality of the products and services we deliver to retail store end users. This role requires a strong understanding of testing methodologies which they will apply to MDM protocols, as well as iOS and web applications. You will help to uphold Apple’s quality standards, as well as look for new ways to continue to improve testing methodology and efficacy. We are looking for a candidate who is determined, can constantly research and suggest the latest technologies, independently tackle technical issues, and work with teams of developers, engineering project managers, and end users. As a member of the team, you will lead by example and believe that teams and not individuals accomplish extraordinary things! RESPONSIBILITIES: - MDM Testing: Execute comprehensive MDM tests on various mobile platforms, including iOS and macOS, using industry-leading MDM solutions. Apply MDM capabilities to manage device enrollment, configuration, and app distribution. - Front-End Testing: Design, develop, and implement automated and manual front-end tests on web and mobile applications. Ensure a flawless user experience, phonetically and functionally, across different browsers and devices. Implement usability and user acceptance testing (UAT) methodologies. - Back-End Testing: Collaborate closely with developers to test the back-end systems. Perform API testing, database queries, stress testing, and scalability testing to identify and resolve performance issues. - Accessibility Testing: Conduct detailed accessibility audits of our applications to ensure compliance with web accessibility guidelines. Implement remediation strategies to improve accessibility for users. - Reporting and Communication: Document testing results, defects, and issues in a clear and concise manner. Apply Jira or similar project management tool to track testing progress and collaborate with multi-functional teams. Effective written and verbal communication skills are crucial for conveying technical information to stakeholders. - Stay Up-to-Date: Keep up with the latest trends and technologies in mobile applications, MDM, front-end, back-end, and accessibility testing. Participate in training and workshops to improve skills and stay informed about industry standard processes. **Minimum Qualifications** + Internship as a QA Tester + Knowledge MDM or accessibility testing + Knowledge of front-end technologies, including HTML, CSS, or JavaScript + Knowledge of back-end technologies, such as server-side programming, databases or APIs **Key Qualifications** **Preferred Qualifications** + Strong understanding of Mobile Device Management (MDM) concepts and solutions. + Experience with manual testing methodologies and toolkits. + Proficiency in programming languages like Python or Java for automated testing. + Familiarity with accessibility testing tools and guidelines. + Strong analytical and problem-solving skills. + Attention to detail and ability to identify and reproduce bugs. + Excellent interpersonal skills. + Apple Retail experience. **Education & Experience** **Additional Requirements** **Pay & Benefits** + At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $117,800 and $177,900, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . 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