ESSENTIAL FUNCTIONS:

· Follows established procedures and policies including infection control and blood borne pathogens.

· Performs specimen processing including proper identification, special handling and required documentation.

· Uses computers to order tests, enter comments, and print results for laboratory staff.

· Handles incoming and outgoing telephone calls utilizing good customer service skills and knowledge of the laboratory.

· Proficiently uses office equipment to provide clerical support and maintain files.

· Follows clinic procedure/protocol for the organization and management of the electronic medical record (i.e. test results, retrieval, filing, creation, repair, charging of electronic medical record).

· Fully understands and is committed to providing quality service to all clients both internal and external.

· Responsible for maintaining strict confidentiality of patient information.

· Performs laboratory testing (including phlebotomy and a variety of routine and/or automated tests), and maintains records of tests performed and results received.

· Reports results and pertinent information to patient and health care team members.

· Documents lab results in electronic medical record accurately.

· Follows safe work practices.

· Maintains professional appearance of lab and drawing areas

· Demonstrates current level of knowledge of various payor regulations by functioning within those guidelines.

· Performs quality control and proficiency testing as directed by lab technician

· Performs basic troubleshooting of instruments and procedures.

· Complies with regulatory agencies (i.e. CLIA, COLA, OSHA in operation of lab).

· Responsible for reporting technical problems and ensure that remedial actions are taken whenever tests deviate from established performance specifications

MARGINAL FUNCTIONS:

· Work includes cross coverage in other clinic areas as team needs.

· Maintains supply inventory and stocks supplies in various work areas.

· Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs.

· Operates various office machines (i.e. fax, copier, phone and computer).

· Misc. office duties (i.e. copying, filing, retrieval of electronic medical records)

· Participates in Performance Improvement projects.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· High school diploma or GED required.

· Medical terminology and experience preferred.

· Minimum of one year of college level healthcare education (medical assisting, nursing, medical school, laboratory technician) or experience

· Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.

· Basic Life Support (BLS) for the Healthcare Provider certified or obtained by the end of the orientation period (approximately six (6) weeks).

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.