Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.38 - $29.09/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Manheim (a Cox Automotive company) is hiring for a Mechanic Shop Coordinator, where you'll be at the heart of our operations, ensuring the smooth flow of vehicles from arrival to sale. This role is perfect for someone who thrives on building strong relationships, managing multiple tasks, and delivering top-notch customer service. Are you ready to drive your career forward? Keep reading to learn more!

Benefits

You might be asking “what’s in it for me?” Great question. Here’s a taste of the benefits we offer:

Competitive pay.

Career growth through Cox Auto University training, opportunity for GED reimbursement, free ASE training/certification and more!

Once you’re on board, earn referral bonuses. Amount varies based on job type. You’ll earn at least $1K for each new eligible technician referral you provide.

30+ days of paid vacation and company holidays per year (from day 1) for full-time employees because we know you need time to recharge. Up to 44 paid days off with more time on the job.

Great healthcare benefits from day 1. Multiple options are available for individuals and families. One employee only plan could be FREE, if you participate in our health screening program.

At Cox, we believe in being transparent – please click on this link (Cox Benefits Overview) to learn more about our awesome healthcare benefits.

10 days of free child or senior care through your complimentary Care.com membership.

Generous 401(k) retirement plans with up to 8% company match.

Great coworkers who love being part of a team.

Employee discounts on hundreds of items, from cars to computers to continuing education.

What You'll Do:

Manage account relationships, maintain effective communications, and ensure customer requirements are met. 

Work with commercial clients to relay information regarding the condition of their car and obtain required approvals to move forward with reconditioning and repairs.

Coordinate work to be performed with the mechanic shop to ensure timely repairs and relay back to client the progress.

Review and update condition report; approve and audit vehicle repair report. 

Walk vehicles with/for account representative and make recommendations for reconditioning to increase vehicle value.

Respond to customer inquiries relating to vehicles. 

Provide quality service and assist in resolving problems.

Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. 

In coordination with account representative, account administrator, and account-specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.

Work with commercial clients and key vendors to order and account for keys

Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles. 

Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. 

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.

Perform other duties as assigned by management.

Who You Are:

Minimum:

High School Diploma/GED and 3 years’ experience in a related field or an equivalent combination of education and experience)

Basic computer skills required. 

Ability to provide good customer service and multi-task.

Preferred:

Knowledge with mechanical repairs preferred.

Physical Requirements:

Constantly required to enter and exit vehicles. 

Ability to walk long distances.

Regularly required to stand, walk, reach, talk, and hear. 

Frequently required to stoop, kneel, crouch, bend, squat and climb, and sit for periods of time.  Ability to lift 1-30 pounds.

Vision abilities required include close, distance, and color vision, depth perception, and ability to adjust focus.

Work Environment:

Frequent exposure to outdoor weather conditions.

Moderate noise level.

MCCOX

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.