Job Overview Mechanical Team Leader within a Hard Services team as a first point of contact for client and team employees, taking a proactive approach to customer care and dealing with day-to-day issues including delivery, quality, health and safety.

Main Duties

·       Proactively deal with all client queries providing feedback and escalation where appropriate.

·       Ensure all planned and reactive, works are scheduled, planned, delivered and updated on Archibus in line with contract requirements and customer expectations.

·       Initiate stakeholder discussions to identify and agree appropriate safe system of work to progress tasks, promptly preparing SSOW documentation to undertake works in line with legislative, client and MITIE requirements.

·       Ensure adequate pre job briefs, supervision arrangements, workface inspections, quality assurance and LFE is completed through team operations.

·       Take a proactive approach to WIP including progress updates, issue resolution, forecasting, escalation and completion.

·       Work with the planning team to schedule all planned and reactive tasks, ensuring efficient utilisation of resources to deliver optimum performance.

·       To report all incidents, accidents and near misses including non-compliant or unsafe conditions at the earliest opportunity.

·       Deliver regular team briefs and consult with the workforce to proactively engage, address and escalate issues.

·       To undertake workforce audits and assurance on the workface

·       To attend and fully participate in training and appraisal activities as required by the business

·       To coach, mentor and develop team members to reach their full potential including support in achieving Sellafield nominations

·       To assist management and supervisor with all reasonable requests and undertake additional duties in line with capabilities

Experience

Must have NVQ Level 3 in mechanical maintenance and install or equivalent Must have ability to liaise with client representatives and management. Be able to organise work and liaise with operational teams Good general knowledge of facilities services, operational practices. Sound understanding of nuclear site procedures and practices Previous experience of team leader or supervision roles would be advantageous

 

Additional Skills

IOSH Managing Safely certificate Full clean driving license Co-ordination and facilitation skills are essential. Good time management skills Computer literacy is desirable.

 

 

Personal Attributes

Must be a dynamic individual with excellent communication skills, focussed on service delivery, operational support & customer service.

Able to develop and nurture long term lasting relationships with the clients, acting with Integrity at all times and with a diligent approach to organising work and dealing with our customers.