**40046BR** **Extended Job Title:** Med Billing Assoc Supv **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** This position is responsible for the direction and supervision of Medical Billing Associates and the various aspects of maintenance of patient billing accounts. This position supervises patient registration, insurance follow-up and collection, financial screening of unfunded patients, responses to patient billing inquiries, collection of patient payments, posting of payments and rejections, and other related activities. **Requisition ID:** 40046BR **Optional Attachments:** Transcript **Travel Required:** Up to 25% **Major/Essential Functions:** + Process incoming calls in a timely and professional manner and assist patient walk-in with questions pertaining to accounts. + Obtain third-party insurance information and prepare ETM Customer Service Tasks. + Prepare itemized statements, bankruptcies, affidavits, liens subpoenas on attorney accounts as requested. Review and approve any settlement request from attorneys. + Handle and inform patients of the 10 percent of monthly budget plan on self-pay accounts. Process Phreesia credit card payments + This employee will be responsible to be familiar with Customer Service Cross-Training Implementation for various tasks + Self pay Account Receivable report must be current and worked daily. Also, on Task Manager employee is to review My Follow Up Task Open on a daily basis. Assist refund staff, payment posters, and respond to department calls and emails. + Assist Unit Manager with interviewing potential hires, training staff in billing related updates, updating policy and procedures and other projects as assigned. + Monitor the Avaya phone system daily and run reports monthly to Managing Director. + Supervise customer service agents. Monitor 3 full time employee and one student assistant performance and complete yearly performance evaluations. + Manage monthly the Phreesia Dashboard. + Manage monthly special OCC MED program accounts. + Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.). + Personally demonstrate, display and act in accordance with TTUHSC EP's Values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). + Serve as a Value's leader while actively promoting and encouraging staff across the institution. + Perform all other duties as assigned. **Grant Funded?:** No **Minimum Hire Rate:** Compensation is commensurate upon the qualifications of the individual **Pay Basis:** Hourly **Work Location:** El Paso **Preferred Qualifications:** + Bilingual Preferred. 4 or more years experience medical billing and collections experience. Bilingual capability (English/Spanish) 3 or more years management/supervisory experience. + Experience working with Microsoft Word and Excel, medical practice management software programs, and navigation of insurance provider portals for verification of eligibility and benefits and claims status and appeals. + 5 years medical billing and collections experience. + Ability to communicate effectively in both oral and written form, ability to give presentations and training to TTUHSC personnel as needed, keyboarding skills of at least 40 wpm. + Bachelor Degree in business or 5 years physician billing office experience with at least 2 years supervisory experience. **Campus:** HSC - El Paso **Department:** MPIP Account Quality **Required Attachments:** Cover Letter, Resume / CV **Job Type:** Full Time **Pay Statement:** Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. **Job Group:** Information and Records Clerks **Shift:** Day **EEO Statement:** As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran. **Required Qualifications:** + A minimum of a high school diploma or equivalent.At least five (5) years of office experience with three (3) of those years in billing or collections. + At least two (2) years of supervisory experience, leading a team of two or more people. **OR** + At least three (3) years work experience in the Medical Billing Associate program at TTUHSC and documented completion of supervisory training courses and a current performance appraisal with a rating of meeting or exceeding expectations. **Does this position work in a research laboratory?:** No **Navy Enlisted Classification Code:** YN, HM **Air Force Specialty Code:** 3A1X1, 4A0X1 **Marine Military Occupational Specialty Code:** 0111 **Jeanne Clery Act:** The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website (https://www.ttuhsc.edu/emergency/clery-report.aspx) .