Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Fosters and maintains positive working relationships with clients and other internal/external media relations stakeholders (primarily journalists), hospital staff, and public relations vendors.Actively participates in meetings, brainstorming, decision making and media relations activities; contributes proactively to generating story ideas.Supports the media relations leadership and hospital clients on daily operations of the team through timely completion of assigned projects, tasks, and deadlines.
SERVICE ESSENTIAL FUNCTIONS
Contributes to development, implementation and measurement of media relations plans and initiatives under guidance of media relations management.Serves as resource/subject matter expert for media relations needs and deadlines with journalists, HM media experts, and other internal/external stakeholders, including clear communication and timely delivery of work products.Coordinates media relations activities for assigned areas; drafts news releases/story idea pitches; coordinates and distributes press releases; builds media contact lists; develops own media training skills; and provides media training and coaching to assigned physician experts.Coordinates PR events, including videotaping/photography, press conferences, and special events; accompanies media representatives when on Houston Methodist property, as appropriate.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Responds to media inquiries and coordinates aspects of media events/photo/video opportunities in a timely manner; ensures accuracy of HM media expert messages through fact-checking.Uses media relations standards to assist with story placements.Ensures immediacy and accuracy of responses to after-hours media inquiries; escalates issues to upper PR management when appropriate.
FINANCE ESSENTIAL FUNCTIONS
Tracks invoices and adheres to approved media relations budget.Partners with manager to measure and share media results and provides recommendations for improvement; contributes to the evaluation of media vendors' quality of service and end products received.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSContributes to solutions for gaps in media relations strategy or initiatives by seeking opportunities for different and innovative approaches.Applies media relations workflows and policies while continuously identifying areas of efficiency and improvement.Develops and broadens knowledge and skill set within media relations.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Bachelor's degree in communications, Journalism, or related field
WORK EXPERIENCE
Four years Media/Public Relations experienceHealth care experience preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesDeveloping skills in leadership and authority in conversations and conflict resolutionDeveloping skills of good judgment and decision making and learning when to escalate issuesStrong writing, proofreading and copyediting skills and ability to adapt tone and syntax to a variety of target audiencesBasic skills in influencing management, physicians and peers through good oral and written communicationsAbility to work under pressure and balance many competing priorities in an organized mannerShows initiative in managing projects and communication with stakeholdersStrong excel and presentation software skills
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area No Company Profile
Houston Methodist Continuing Care Hospital is the first specialty hospital in the Houston Methodist family. Located in the heart of the Katy community, the facility provides a special menu of services for both inpatient and outpatient care by team members called to serve with excellence and compassion:
Specialized inpatient care for those patients requiring a longer hospital stayOutpatient physical and speech therapyState-of-the-art diagnostic imaging such as X-ray, MRI, CTWomen’s Center with advanced mammography Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.Houston Methodist is an Equal Opportunity Employer.
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