**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** The Medical Assistant will support the ENT Department onsite at Beth Israel Deaconess Hospital - Milton, working fully onsite in Milton, MA. The anticipated schedule is Monday through Friday, 8:30am-5pm. $1,500.00 Bonus Eligible! - Sign on bonuses are paid out in three payments. You will receive your first payment (one third of the total amount) within the first 30 days of employment and is subject to applicable taxes. You will receive the second payment at six (6) months and the third payment (final third of total amount) one year following your start date and all payments subject to applicable taxes. - Full time status at BIDMC is considered for schedules greater than or equal to 30 hours per week; part time status is 20 to 29 hours per week. Please note, per diem employees are not eligible for sign on bonuses. - Current and Former BILH candidates - restrictions apply. BIDMC Internal employees or employees within the BILH system are not eligible for the bonus or if you have been employed by a BILH entity within the last 12 months. - Please note, sign on bonuses are subject to change based on the organization’s hiring needs and will be determined by Talent Acquisition on an ongoing basis. BILH/BIDMC Talent Acquisition reserves the right to change sign on bonus eligible jobs and amounts at any time. **Job Description:** Coordinates patient flow, prepares patients for examinations with a focus towards excellent customer service and assists with a variety of office based procedures. **Essential Responsibilities:** + Greets patients and escorts them from the waiting room to the proper examination room. Maintains patient flow so that surgeon is seeing patients on a timely basis. + Evaluates patients by determining the reason for the visit and documents a brief history and appropriate vital signs that may include height, weight, blood pressure, pulse and temperature. Prepares patients for exam per the individual surgeon protocol. Accompanies and assists the surgeon with exam, as necessary. + Assists surgeon with procedures, applies dressing and bandages, provides wound care under the supervision of the surgeon. + Cleans and stocks examination rooms, ensuring that all exam rooms have adequate inventory of necessary supplies. Monitors supply levels and replenishes as necessary. + Maintains equipment and instruments in proper working order. Processes instruments to ensure appropriate sterilization. Ensures that necessary sterilized instruments, in sufficient quantity, are available for the surgeons. + Triages and responds to patient clinical questions and telephone calls. Directs calls and inquiries to the appropriate surgeon when appropriate. + Obtains reports and radiologic films as requested by the surgeon. Prepares medical records for clinical sessions ensuring that all required paperwork is included. + Participates in front desk activities: checks patients in utilizing the computer system; co-payment collection from patients; referral management; daily reconciliation process; answers telephone; and assists with other administrative duties as requested. + Ensures appropriate handling/disposal of medical waste. + Files, coordinates mail and correspondence distribution. **Required Qualifications:** + High School diploma or GED required. Associate's degree preferred. + Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. + MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation. **Preferred Qualifications:** + Ambulatory and/or Surgical Practice setting experience. + Phlebotomy certificate **Competencies:** + **Decision Making:** Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. + **Problem Solving:** Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. + **Independence of Action:** Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. + **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. + **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. + **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. + **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. + **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Age based Competencies:** Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. **Physical Nature of the Job:** Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**