UPMC is excited to invite you to apply for the position of Medical Assistant, Expert! This full-time opportunity offers a dynamic Monday to Friday schedule, with shifts varying between 6:45 AM to 7PM, along with occasional travel. We are seeking an enthusiastic team player who is eager to assist in training new hires and contribute to a positive and supportive workplace. Apply today to join a great team and receive a robust Totals Reward package!!

Title and starting pay rate of this position may vary based on years of experience.

Responsibilities:

Collaborate with care team members to enhance patient access, reduce emergency visits, and lower readmissions.

Conduct telephonic outreach to discharged patients for follow-up appointments and medication reviews.

Make referrals to the extended care team and notify providers of post-discharge needs or discrepancies.

Participate in population health outreach and assist in closing care gaps for patients.

Provide health education to promote healthy lifestyles and enhance patient engagement through self-management support.

Utilize motivational interviewing techniques to improve patient health literacy and engagement.

Guide workflow and assign tasks to clinical staff, assisting in supervisory activities and training for new employees.

Serve as the Epic Care super user and collaborate with management to identify improvement opportunities in clinical functions and infection control.

Organize routine staff meetings to communicate procedural changes for enhanced service quality and patient safety.

Ensure compliance with HIPAA regulations when handling patient records and documents.

Manage patient charts, schedule appointments, and verify insurance coverage and demographics.

Prepare patient rooms, set up equipment, and maintain infection control protocols.

Assist patients with mobility and collect vital information, while relaying instructions from healthcare providers.

Perform lab tests, including phlebotomy and EKGs, and document patient information accurately.

Comply with regulatory agency requirements and maintain confidentiality in handling medical records.

Administer medications and vaccines under physician supervision, while adhering to UPMC Health System policies.