Job Description:

Job Title: Medical Assistant/Phlebotomist
Location: Hannibal, MO
Department: Outpatient
Employment Type: Full-time

Job Summary:
The Medical Assistant/Phlebotomist plays a vital role in assisting clients with outpatient psychiatry services. They provide information, clinic and lab services, and check-in assistance while promoting a positive relationship between clients and clinic staff. Additionally, the Medical Assistant helps with Phlebotomy, insurance assistance, and supports the Registered Nurse in monitoring and improving the health outcomes of individuals served.

Position Perks & Benefits:

29 Days of PTO

Competitive Pay

Eligibility for HRSA Loan Repayment *eligibility requirements

Employee benefits package - health, dental, vision, retirement, life, & more**

Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

Company-paid basic life insurance

Emergency Medical Leave Program

Flexible Spending Accounts – healthcare and dependent child-care

Health & Wellness Program

Employee Assistance Program (EAP)

Employee Discount Program

Mileage Reimbursement

Key Responsibilities:

Assist physicians and nursing staff with patient care.Prepare patients for examination and treatment.Take patient histories and vital signs.Prepare exam and treatment rooms with necessary instruments.Administer injections and perform lab testing and phlebotomy.Prepare and maintain supplies and equipment for treatments.Responsible for appointment scheduling, prior authorizations, and chart management.Provide information to patients to help them benefit from clinic services.Visit residential locations as assigned by Leadership.Review physician's orders, MARs, diets, and diet/choking precaution forms during visits.Identify additional medical training needs and communicate with the team.Support staff in communications with doctors, pharmacies, and other medical specialists.Coordinate with Residential RN for hospital visits, discharge planning, and other medical needs.Conduct health and medical reviews as instructed by leadership.Check and maintain Durable Medical Equipment quarterly.Accompany individuals to medical appointments and ensure their rights are protected.Communicate health concerns to the agency team and take appropriate action.Maintain a schedule of clients' doctor appointments and send reminders to staff.Provide direct support and care hours to medically involved individuals as needed.Perform general lab and phlebotomy duties, communicating lab results to providers and nursing staff.Assist with client rooming, verification of data and medical history, and preliminary physical requirements.Complete documentation in a timely manner according to company policies and procedures.Perform light housekeeping of check-in, lab, and medication rooms.Inventory and restock supplies, maintaining lab refrigerator temperature logs.Manage the clinic injection calendar and notify providers and clients of refill needs.Unlock clinic doors, check nursing mailbox, and conduct a weekly sample medication count.Participate in required meetings and perform other duties as assigned by nursing staff and leadership.

Knowledge, Skills, and Abilities:

Operates calmly in a crisis and maintains positive relationships with various stakeholders.Good verbal and written communication skills.Maintains a positive attitude and adapts to a rapidly changing environment.Upholds the organization's mission, values, and principles.Works with people of different socio-economic backgrounds with dignity.Ensures client information confidentiality and follows safeguarding protocols.Can read and interpret various documents and reports within electronic health records.Writes reports and correspondence effectively using multiple platforms.Communicates effectively in-person, over the phone, and through video conferencing.Possesses basic mathematical and problem-solving skills.Follows instructions and accepts supervision.

Experience and Education Qualifications:

High school diploma or equivalent required.Graduate from an accredited Medical Assistant Program or Licensed Practical Nurse in applicable state.CPR certification preferred.Phlebotomy training and previous lab experience preferred.One year of experience in a physician office setting preferred.

Supervisory Requirements:

N/A

Employment Requirements:

Successful completion of a background check, including criminal record, driving record, abuse/neglect, and fingerprint check.Completion of New Hire Orientation at the beginning of employment.All training requirements, including Relias, at the beginning of employment and annually thereafter.Current driver’s license, acceptable driving record, and current auto insurance.

Physical Requirements:

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.Repetitive movements of hands, fingers, and arms for typing and/or writing during the work shift.Sedentary work involves sitting most of the time but may involve walking or standing for brief periods. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive, and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.