Job Description:

The Medical Assistant/Phlebotomist plays a vital role in assisting clients with outpatient psychiatry services. They provide information, clinic and lab services, and check-in assistance while promoting a positive relationship between clients and clinic staff. Additionally, the Medical Assistant helps with Phlebotomy, insurance assistance, and supports the Registered Nurse in monitoring and improving the health outcomes of individuals served.

Essential Job Functions:

Assisting physicians and nursing staff with patient care

Preparing patients for examination and treatment

Taking patient histories and vital signs

Preparing exam and treatment rooms with necessary instruments

Administering injections and performing lab testing and phlebotomy

Preparing and maintaining supplies and equipment for treatments

Responsible for appointment scheduling, prior authorizations, and chart management

Providing information to patients to help them benefit from clinic services

Visiting residential locations as assigned by Leadership

Reviewing physician's orders, MARs, diets, and diet/choking precaution forms during visits

Identifying additional medical training needs and communicating with the team

Supporting staff in communications with doctors, pharmacies, and other medical specialists

Coordinating with Residential RN for hospital visits, discharge planning, and other medical needs

Conducting health and medical reviews as instructed by leadership

Checking and maintaining Durable Medical Equipment quarterly

Accompanying individuals to medical appointments and ensuring their rights are protected

Communicating health concerns to the agency team and taking appropriate action

Maintaining a schedule of clients' doctor appointments and sending reminders to staff

Providing direct support and care hours to medically involved individuals as needed

Performing general lab and phlebotomy duties, communicating lab results to providers and nursing staff

Assisting with client rooming, verification of data and medical history, and preliminary physical requirements

Completing documentation in a timely manner according to company policies and procedures

Performing light housekeeping of check-in, lab, and medication rooms

Inventorying and restocking supplies, maintaining lab refrigerator temperature logs

Managing clinic injection calendar and notifying providers and clients of refill needs

Unlocking clinic doors, checking nursing mailbox, and conducting weekly sample medication count

Participating in required meetings and performing other duties as assigned by nursing staff and leadership.

Knowledge, Skills, and Abilities:

Operates calmly in a crisis and maintains positive relationships with various stakeholders

Has good verbal and written communication skills

Maintains a positive attitude and adapts to a rapidly changing environment

Upholds the organization's mission, values, and principles

Works with people of different socio-economic backgrounds with dignity

Ensures client information confidentiality and follows safeguarding protocols

Can read and interpret various documents and reports within electronic health records

Writes reports and correspondence effectively using multiple platforms

Communicates effectively in-person, over the phone, and through video conferencing

Possesses basic mathematical and problem-solving skills

Follows instructions and accepts supervision

Experience and Education Qualifications:

High school diploma or equivalent required

Graduate from an accredited Medical Assistant Program or Licensed Practical Nurse in applicable state

CPR certification preferred

Phlebotomy training and previous lab experience preferred

One year of experience in a physician office setting preferred

Supervisory Requirements:

N/A

Employment Requirements:

Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.

Completion of New Hire Orientation at the beginning of employment.

All training requirements including Relias at the beginning of employment and annually thereafter.

Current driver’s license, acceptable driving record and current auto insurance.

Physical Requirements:

ADA Consideration - Sedentary work:  Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.  Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.