Northern Light Mayo Hospital

Department: Integrated Behav Hlth Clinic

Position is located: Behavioral Health- Dover Foxcroft

Work Type: Full Time

Hours Per Week: 24.00

Work Schedule: 6:30 AM to 5:00 PM

Summary:

Provides direct and in-direct patient care under direction of office leadership. Performs duties such as routine intake of patients which includes taking vital signs, performing point of care testing as appropriate and assuring patients understand their discharge instructions. May also be required to transport patients. They will also be required to answer phone messages, propose orders per the JPP and assure providers are made aware when there are outstanding tasks on their desktops/message center that they must complete.

Responsibilities:

Communicates and interacts with patients and families, physicians, peers and other health care members to maximize successful customer outcomes and maximize function of the unit.Orients patient to hospital environment and routine.Attends and serves on one-unit committee or educational peer opportunity to improve quality and/or engagement.Documents all aspects of patient care in a timely manner.Participates in unit quality improvement initiatives.Provides care in accordance with the patient's plan of care.Label and Delivers specimens per policy Maintains a safe environment complying with Northern Light Health policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.May perform other duties upon request.

Other Information:

Graduate of an accredited two-year Medical Assistant program or certified by the NHA or AAMA preferred.For those not certified, National certification must be successfully attained within 6 months of employment and maintained after completion of certificate or degree program to meet compliance to perform in this position.

Competencies and Skills

Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .

Education

Required High School Diploma/General Educational Development (GED)

Working Conditions

Prolonged periods of sitting. Prolonged periods of standing. Prolonged periods of walking. Lifting, moving and loading 20 to 30 pounds. Potential exposure to abusive and/or aggressive people.