This is a full time position for an advanced medical assistant, providing outpatient care for our patients and assisting our physicians in all clinical areas of the practice.
ResponsibilitiesTriage of incoming patients by obtaining vital signs, chief complaint, reconcile medication list, reconcile allergies and prepare patient for the visit.
Scan upcoming appointments and obtain all pertinent medical records and test relating to the office visit – ED records, CT/MRI reports, operative reports and consult report.
Assist physicians with examinations, to include staning in during minor surgeries, diagnostic procedures, and treatments. Provide basic patient care and examinations as directed.
Cross train with other clinical staff to schedule diagnostic procedures, i.e.; mammogram, CT scans, ultrasounds, biopsy, set ip minor procedures, complete lab forms, helping with pharmacy Requests, and procedure clinics entering of all data in the Electronic Medical record.
Health Maintenance Protocols:
Knowledge of office protocols and procedures- post-operative calls, follow-up, missed appointment calls/follow-up, and others per policy
Other Protocols and Duties
Review and update medications on the list
Prepare exam rooms for patient visits, restocking of the clinical area and exam rooms. Sterilize instruments when used and maintain medical equipment.
Appropriately document interventions in the electronic medical record. Review the chart for completeness, test results.
Prepare exam rooms for patient visits, restocking of the clinical area and exam rooms. Sterilize instruments when used and maintain medical equipment.
Patient Education / Self-Management:
Assist provider staff in assessing barriers in care management for specific patients and providing disease specific patient education.
Complete all “tasks” assigned to individual team (as well as covering for other MA’s who may be temporarily absent). This includes responding to patient messages, prescription refills, lab results, referrals, home health agencies, medication prior authorizations, patient forms and follow up from physicians. All tasks must be reviewed, addressed and marked appropriately before the close of each business day.
Respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient phone calls should be answered on the same day they are logged in, before leaving for the day. If patient is not home at the first attempt, a notation should be made in the medical record. All patient conversations must be documented in the electronic medical record.
Participate in all staff meetings, education lectures and quality improvement activities.
Follow EVMS protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy. Maintain current CPR certification and any updates relating to M.A. Certification.
Perform other duties as assigned
QualificationsSuccessful completion of a Medical Assistant program and certification.
Must have experience in a doctor’s office/ clinical area required.
Experience in a “fast paced” ambulatory setting.
Ability to balance multiple priorities and tasks.
Ability to make professional decisions under the supervision of the physicians and licensed nurses.
Possess professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel and support staff.
Possess excellent verbal and written communication skills
Have the ability to read and comprehend all information required for this position
Have the ability to calculate figures and amounts required for medication administration.
Location : Location US-VA-Norfolk