Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients. Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth - Please use our internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page (http://careers.ebnhc.org) . Time Type: Full time Department: South End Washington Primary Care All Locations: 1601 Washington Street, 400 Shawmut Avenue Position Summary: The Medical Assistant II builds on the responsibilities of the Medical Assistant I by providing exceptional customer service and high-quality support to patients and the healthcare team. This role involves working collaboratively across the health center as part of a multidisciplinary team. The MA II demonstrates leadership, initiative, and a commitment to improving the medical assistant role. They will partner with departmental leadership to support new initiatives and achieve departmental goals. Essential Duties and Responsibilities: + Clinical Preparation and Support: Ensure all test results, instruments, and supplies are ready per department protocol; assist providers and communicate effectively throughout patient sessions. + Perform Clinical Tasks: Accurately measure vital signs, conduct EKGs, spirometry, and other point-of-care tests, and follow proper sterilization protocols for instruments. + Manage Patient Flow: Coordinate efficient patient flow by rooming patients, obtaining chief complaints, and supporting overall care delivery; assist with patient ambulation, transfers, and personal care needs. + Documentation and Communication: Complete documentation promptly using the electronic medical record (Epic), interact professionally with patients and staff, and handle phone calls, appointment scheduling, and clinical paperwork. + Leadership and Team Support: Foster teamwork, assist with staffing assignments, mentor and train new medical assistants, and collaborate with leadership to implement new initiatives and solve patient care scenarios. + Maintain Workspace and Safety: Stock and clean exam rooms, ensure supplies are up-to-date, report equipment issues, and adhere to environmental safety and infection control procedures. Qualifications and requirements: Education: + High School Diploma or GED. + Graduation from a Certified Medical Assistant Program. Experience: + One year of experience as a Medical Assistant and one year of experience in Customer Service preferred. Skills/Abilities: + Excellent oral, listening, and written communication skills. + Bilingual skills preferred (English/Spanish) Licensure and Certification Requirements: + BLS Certification Required + Medical Assistant Certification Required Benefits: + Health Coverage: Comprehensive medical, dental, and vision coverage. + Financial Benefis: Life and disability insurance, 401(k) retirement plan with company match, and flexible spending & transportation accounts + Work-life Balance: Paid holidays, vacation days, sick leave, and personal time off + Professional Growth: Tuition reimbursement and generous staff development benefits to support your career advancement. + Additional Perks: Excellent malpractice coverage, pet insurance, and various other benefits to support your overall well-being Pay Starting at $24.15 up to $36.22 depending on experience There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work. We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team! + Medical & Dental Coverage + Life and Disability Insurance + Privileges at Boston Medical Center for Providers + 401(K) Retirement Plan + Educational Assistance + Flexible Spending & Transportation Accounts + Paid Holidays, Vacations, Sick and Personal Time + A Generous Staff Development Benefit + Excellent Malpractice Coverage + A Designated Medical Staff Office for Physician Support + Free Parking + And Much More…