Medical Assistant II - Adult Surgical Specialties (Clear Lake) **Webster, Texas, United States** **New** Patient Care UTMB Health Requisition # 2404218 **Minimum Qualifications:** High school or equivalent. Three years experience. Certified or Registered Medical Assistant with a nationally recognized accreditation organization (AAMA, AMT, NCCT, NHA or other). CPR Certification required. **Preferred Experience:** 5+ years experience, urology experience, and/or office procedures is preferred; Bilingual (English/Spanish) preferred, not required. **Job Summary:** To provide technical, supportive, age specific and developmentally appropriate patient care functions for assigned clinical area. The Medical Assistant II may function as a member of a Patient Centered Medical Home clinical team or may function in a role that includes routine administrative and clinical tasks. The Medical Assistant II has advanced Medical Assistant skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care. **Job Duties:** + Able to effectively identify problems and determine solutions. + Understand clinic flow to maximize clinic usage to meet patient needs. + Assists with patient flow within assigned outpatient clinic setting. + Responds in a timely manner to call-lights. + Provides comfort measures to patient / family. + Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure. + Obtains vital signs. Appropriately documents chief complaint and reason for visit. + Uses aseptic techniques and infection control measures in the performance of duties. + Accurately collects excretory specimens, such as urine and feces. + Obtains blood samples by venipuncture. + Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult. + Measures and records intake and output as ordered. + Prepares and assists patients undergoing treatments, examinations, and procedures. + Recognizes patient care priorities, treatment plan, objectives, and potential crisis. + Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned. + Recognizes and communicates patient needs and unusual occurrences with patients / families. + The MA will refill patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with the policy C51, Prescription Refill Management for Ambulatory Care Services. + Safely and properly administers medications as assigned. + Accurately documents / communicates interventions and measurements. + Communicates relevant information to appropriate health care provider. + Under supervision, completes accurate, concise, and legible documentation on patient clinic record. + Assist with medication reconciliation as required. + Assists in the maintenance of equipment, supplies, and the environment. + Assists in maintaining a clean and safe environment. + Checks equipment / supplies for expiration dates, electrical safety tags, intactness, and usability. + Cleans equipment and returns to its proper place. + Reports equipment and supplies needing replaced or repaired. + Stocks rooms, carts, cabinets, etc. as assigned / requested. + Respects and supports patient rights. + Serves as patient / family advocate. + Practices principles of patient and employee confidentiality. + Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate. + Practices positive customer peer relations. + Consistently communicates in a professional and courteous manner. + Reports and seeks assistance in dealing with guest complaints / concerns. + Establishes and maintains a positive rapport with patient / family and co-workers. + Consistently responds to customer requests / needs in an appropriate manner. + Participates in and supports continuous quality improvement activities at the clinic / departmental level, as appropriate. + Demonstrates acceptable productivity and practices cost containment. + Prioritizes and completes all work in an effective and efficient manner. + Demonstrates initiative, resourcefulness, and flexibility. + Effectively and efficiently uses time, equipment, and supplies. + Functions as an interdependent and supportive team member. + Provides support and assistance, as appropriate. + With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations. + Participates in clinic meetings / activities and supports the clinical, departmental, and organizational philosophy and goals. + Accepts responsibility for own growth / development. + Participates in in-services and ongoing education programs. + Remains current on all in-service / education / credentials / certification requirements for position, as appropriate. + Exchanges constructive feedback with peers and others. + Conducts self-evaluation and participates in developmental goal setting. + Patient Centered Medical Home Medical Assistant + All Medical Assistant Essential Job Functions, and + Contributes to the partnership among clinical practitioners, patients and families ensuring decisions respect patients’ wants, needs and preferences, + Contributes to provide education and support to patients to enable patients to make decisions and participate in their own care, + Contributes as a member of a clinical team accountable for a patient’s physical and mental health care needs including prevention, wellness, acute care and chronic care, + Participates in coordinated care across all elements of the broader health care system, including specialty care, hospitals, home health care and community services, + Contributes to offering patients the ability to access services with shorter waiting times, “after hours” care, 24/7 electronic or telephone access and communication through health IT, + Contributes to a care team of clinicians and staff to ensure that patients and families make informed decisions about their health. + Administrative and Clinical Duty Medical Assistant + All Medical Assistant Essential Job functions, and + Answers patient calls with accuracy and properly document patient needs, + Appointment scheduling, including financial counseling for day surgery, reminder calls, patient financial responsibility and future appointments, Arrives patients including preparation of paperwork/charts, collection and receipting of copays, tokens distributed and authorized deferments, + Registration including eligibility, demographics and Medicare and third party coverage, communicates any obstacle to access or authorization to patient, referral source, UTMB Physician and clinical staff appropriately, + Dispositions patient within designated timeline. + Specialty/other + All Medical Assistant Essential Job Functions, and + Proficient in multiple specialty procedures and + Successful completion of all Patient Services Specialist training including refresh training. **Salary Range:** Actual salary commensurate with experience. **Work Schedule:** On-site, Monday through Friday, 8am to 5pm, and as needed on occasion. May be subject to float when needed; typically within the building. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities. Compensation