Job Summary Provides daily support with problem solving and resource allocation, clarifying root causes and driving cross functional problem solving in the team as a whole. Responsible for cost-effective utilization of employees and other resources while maintaining high standards of quality, service and satisfaction. Oversees and leads activities of non-licensed clinical staff. Essential Functions + Proficient in MDI and daily improvement; ensures employee conformance to standard work and daily lead metrics. Responsible for audits and collaborative reviews. + Provides schedule management for ensuring patients see the right provider at the right time. Ensures patient flow is maintained. + Prepares work schedules and expedites workflow. Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. Supports business metrics for the practice. + Assists practice leader with the monitoring of time, attendance records and payroll for staff. Notifies practice leader of any staffing shortages and/or needs. Assists with coverage of those shortages. Arranges coverage for sick call-ins, vacations, leaves, and other time off. + Performs first level employee relations to help resolve issues and maintain employee schedules. Maintains harmony among workers and resolves grievances with assistance of practice leader. Qualifications + Required High School Diploma or equivalent Or GED + Successful completion of a competency based orientation program Required + 5 years of relevant experience Experience working in a physician practice or healthcare setting Required + Experience working as a medical assistant, paramedic, Licensed Practical Nurse (LPN), or Registered Nurse (RN) Required + Experience using EPIC Required + Experience as an EPIC SuperUser Preferred + Experience in Kaizen Culture/Standard Work Preferred + CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing Upon Hire required Or + CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants 120 Days required Or + CRT-Medical Assistant, Certified (CCMA) - NHA National Health Career Association 120 Days required Or + CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals 120 Days required Or + CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists Upon Hire required Or + LIC-Paramedic License - STATE_MI State of Michigan Upon Hire required Or + LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire required + CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or + CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required Primary Location SITE - Grand Haven Center - 15100 Whitaker Way - Grand Haven Department Name Urgent Care - Grand Haven Center Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 36.75 Hours of Work Variable 7:45 a.m. to 8:30 p.m. Days Worked Variable Weekend Frequency Every other weekend CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.