Site: Massachusetts General Physicians Organization, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes
Essential Functions-Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
-Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
-Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
-Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
-Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
-Maintains inventory of immunizations and check expiration dates.
-Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
-Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

 

Qualifications

Greet and escorts patients into exam roomsObtains and records vital signs, weights, blood pressure, pulses, temperature, pain scale rating and other documentation deemed necessary prior to seeing the ProviderReviews and documents the patients current medications list, update immunizations and all pertinent documents for the visit typeReview UNOS and fall questionnaire with patient/supportsPrepare and package specimens to clinical laboratory for processing in some case may need to transport collected specimens to clinical laboratoriesAlerts the provider when the patient is ready and communicates pertinent clinical informationProvides care appropriate to age group of patients in practice setting and documents data per practice protocolsInstructs patients how to prepare for the physicians or nurses (assisting as necessary)Collects specimens during visit as ordered and provide patients with instructions for specimen collection at home: Weekly rotating in Clinic LabPhlebotomyClean-Void UrineSputumFinger SticksStool for Occult Blood24 urine collectionTests specimens as necessaryBlood SugarsStool for Occult BloodPerforms other tests, procedures, and treatments as directed:Simple dry, sterile dressing12 lead EKGSet up, clean and stock patient exam roomsSet up and download 24 BP monitor dataSet up, clean and stock exam roomsAdheres to hand hygiene and standard precautions guidelinesAssists with printing letters, scanning medical information, filing, faxing and communicating with outside facilities and patientsReceives patient messages, reviews these with nurses per practice protocols and takes action as directedComplete medication and radiology prior authorizations as necessaryCalls patients prior to virtual visit/telemedicine visits to record home vital signs and review medications and allergiesTransport patient when needed

 

Additional Job Details (if applicable)

Clinical skills standard for a medical assistant, to include accurate taking of vital signs, ability to perform POC testing and draw bloodKnowledge of office based tests and proceduresAbility to learn specialized testing as appropriate to practice and execute properlyKnowledge of standard medical office procedures, including appointment scheduling, telephone skills, routine billing and insurance mattersGood communication skillsSound judgment and problem-solving abilityAbility to prioritizeAbility to handle multiple tasks in a busy environment and see them through to completionAccuracy and attention to detailKnowledge of computer skills necessaryGood command of the English languageAbility to work independently and within a team environmentDemonstrated knowledge of HIPPA Confidentiality and Privacy PoliciesAbility to perform PhlebotomyGood understanding of medical terminology

Physical Requirements

Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

90 Blossom Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

Massachusetts General Physicians Organization, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.