Job Description

RESPONSIBILITIES

Schedules, reschedules and cancels appointments as necessary. Provides information regarding inquiries in a professional, friendly manner. Addresses patients’ questions and concerns quickly and courteouslyOperates the multi-line telephone system to answer, screen and transfer calls in a high-volume phone environmentTakes detailed messages and directs calls and messages to the appropriate recipientsEffectively communicates with patients, physicians and other staff both within the practice and at outside facilities, providing timely, accurate, and responsive informationEnsures efficient telephone communicationChecks voicemails and returns patient calls within 24 hoursEnsures proper information is documented correctly within patient chartsPerforms other duties as assigned.

QUALIFICATIONS

High School Diploma or equivalentPrior experience with customer service and multi-line phone, preferredOne-year medical experience in a physician’s office, preferred

SKILLS

Excellent oral and written communication skillsFamiliarity with Medical Terminology and Electronic Medical RecordsAbility to identify problems and seek appropriate guidanceAbility to maintain confidentialityAbility to use good reasoning and judgment and react calmly in emergency situationsAbility to establish and maintain effective working relationships with patients, medical providers, coworkers and publicBasic computer skills

Grandview Medical Center, a 434-bed regional referral center and tertiary-care facility, is located in Birmingham, AL., and is accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Grandview Medical Center offers programs and services in all medical and surgical areas, including Cardiology, Oncology, Neurology, Women's Health, Mental Health, Digestive Diseases, Orthopedics, Physical Medicine and Rehab, Sports Medicine and Emergency Care. There are more than 600 physicians on the Grandview medical staff representing 30 specialties and subspecialties. The hospital has been named an accredited program for Metabolic and Bariatric surgery by ASMBS & ACS as well as an accredited chest pain center.  Grandview Medical Center provides equal employment opportunity to all employees and applicants for employment regardless of any individual’s race, color, religion, sex, sexual orientation, gender identity, national origin, age, citizenship, military status, disability, genetic information or any other protected class status in accordance with applicable federal, state, and local laws.