NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.

Position Summary:

We have an exciting opportunity to join our team as an FGP Medical Assistant Supervisor.

The FGP Medical Assistant Supervisor will oversee daily operations of the clinic and assist the practice and/or nurse manager with ongoing supervision of medical assistant and patient care assistant staff. In this role, the Medical Assistant Supervisor will be responsible for assisting physicians and nurses in providing patient care and working in collaboration with the nurses, clinical secretaries, and medical records to implement policies that improve operations. The FGP Medical Assistant Supervisor oversees all aspects of the patient care support operations and activities related to the supervision of the medical assistants.

Job Responsibilities:

• Oversees Medical Assistant (MA) staff and associated patient care activities of a Faculty Group Practice site.
• Resolves employee issues and addresses procedure- and performance-related issues. Authorizes attendance, schedules, and sick time changes. Responsible for timekeeping and payroll for direct reports.
• Plans, coordinates, and schedules the activities of the medical assistants. Participates in interdisciplinary planning for patient care with the physicians. Acts as a Medical Assistant as needed and as backup coverage.
• Functions as a liaison between clinical staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for the provision of quality clinical patient care and communication within the MA role scope of practice.
• Addresses physician concerns pertaining to patients.
• Ensures suites are properly staffed to avoid provider delays.
• Ensures staff maintains a cooperative relationship with administrative staff for patient updates.
• Expected to set the tone/represent the management team at all times.
• Establishes clinical office policies and communicates responsibilities and expected performance to staff. Trains MA/PCA roles according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for all practice administrative activities.
• Enforces adherence to NYULH and FGP policies and procedures and standards, including but not limited to HIPAA, Compliance, Human Resources, etc.
• Recognizes routine problems and recommends ideas and solutions. Advises when follow-up or management intervention is required. Implements and monitors compliance with regulatory guidelines and takes corrective actions where appropriate. Oversees all QI and QA activities related to Point of Care Testing.
• Works with Practice and Clinical Leadership to develop staffing standards, ongoing training, and performance and productivity metrics.
• Assists in the implementation and oversight of key FGP operational initiatives such as MIPS and MyChart patient utilization.
• Advises when follow-up or management intervention is required; involves Leadership if a clinical complaint escalates after an attempt to resolve.
• Optimizes patient flow and patient access.
• Supports key clinical quality initiatives (organizational, statutory, national), including but not limited to: MIPS, gaps in care.
• Ensures clinical in-baskets are maintained and open encounters are closed within a timely manner.
• Works with Practice Leadership to enforce policies and procedures.
• Ensures clinical compliance with Patient Safety initiatives and reporting.
• Completes necessary intake, which includes obtaining vitals and all other tests within the scope of the practice when needed.
• Follows guidelines for validating patient medical records when accessing and updating information, including patient name and date of birth.
• Assists with maintaining patient flow to and from exam/treatment rooms. Assists in escorting patients and specimens throughout the facility.
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
• Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as needed.
• Performs Point of Care testing such as: EKG, Glucose Testing, Pregnancy Test, and Urinalysis.
• Maintains patient privacy as it relates to HIPAA standards.
• Assists physicians with procedures and/or set-up according to the specialty when necessary.
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen, and medical equipment as needed. Effectively communicates when supplies need to be replenished.
• Cleans and sterilizes designated equipment after use, in accordance with FGP, ICP, and manufacturer standards.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviews appropriate downtime procedures as they relate to patient visits.
• Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPAA compliance, etc.
• Ensures compliance with Patient Safety initiatives and reporting.
• Performs other duties as assigned.

Patient Experience and Access

Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision, and values, and promoting excellence in the patient experience during every encounter.

• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off).
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate.
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries, whether in person, by phone, or via electronic messaging.
• Proactively anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• Shares ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership (e.g., ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.).
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Staff Engagement

• Mentors MA/PCA staff and provides opportunities for professional development.
• Assists with MA/PCA competency assessments and performance evaluations, providing feedback, identifying training needs, and pathways for employee continued career success.
• Conducts routine staff meetings and huddles to promote staff communication and feedback.
• Attends and supports employee participation in FGP corporate meetings/WebEx to stay aligned with larger network updates and training as appropriate.
• Promotes employee engagement activities within the practice, engaging feedback from support staff and leaders internally.

Minimum Qualifications:

To qualify, you must have a Bachelor's degree required. Completion of a Medical Assistant Program from an accredited institution OR, upon hire, hold a current medical assistant Certification from a nationally recognized accredited institution such as the American Association of Medical Assistants (AAMA); American Medical Technologies (AMT); National Center for Competency Testing (NCCT); National Healthcare Association (NHA). At least 2 years of experience as a Medical Assistant. Proficiency in EKG, phlebotomy/venipuncture. Progressive leadership demonstrated in a leadership position or demonstrates the potential for leadership competency. Demonstrates ability to develop, guide, motivate, nurture, and coach others. Knowledge of medical insurance eligibility and authorization rules.

Preferred Qualifications:

Knowledgeable of Microsoft Office Suite Programs: PowerPoint, Word, Excel, Visio, etc.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicine's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $62,400.00 - $67,095.37 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here