Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Advanced Practice Providers (APPs), RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.
Essential Job Functions
• Supports and models behaviors consistent with Billings
Clinic’s mission, vision, values, code of business conduct and service
expectations. Meets all mandatory organizational and departmental requirements.
Maintains competency in all organizational, departmental and outside agency
standards as it relates to the environment, employee, patient safety or job
performance.
• Prepares room, equipment and supplies as dictated by a
particular examination, patient’s needs, and Billings Clinic exam and procedure
room cleaning guidelines.
• Assists with patient scheduling of appointments,
diagnostic tests, treatments, procedures, and surgery. May assist with
registration and/or collection of co-pays.
• Screens incoming telephone calls for appropriate
referrals to nurse, physician and/or APP.
• Orders and maintains clinical and office supplies and
equipment as directed.
• Maintains patient files, records and other information.
Adheres to confidentiality requirements.
• Compiles statistical data for reports as directed.
• Attends required meetings and participates in
committees as requested.
• Receives and prepares patient for examination and
treatment as directed. Obtains and records history and vital signs. May assist
in preparing for minor procedures and physical exams. Charts and documents in
medical record. Collects and appropriately labels laboratory specimens as
needed per organization and department standards.
• Cleans and disinfects equipment per Billings Clinic
infection control guidelines.
• May administer various vaccines per department
standards/needs and individual employee leveling grid.
• Provides instruction to patients as directed by
physician, APP or as documented in department policies and procedures.
• Performs all other duties as assigned or as needed to
meet the needs of the department/organization.
• May assist physicians and APPs in preparing for minor
procedures and physical exams.
• Administers medications according to department
approved grid and guidelines; once department requirements and required
training have been met.
• May perform patient care tasks to include but not
limited to stitch and staple removal, application of dressings, ear lavage,
splints and casts, etc. after demonstrated competency.
• Certification or Registration (within 90 days of employment) if hiring criteria was met without this.)
• Completion of all department requirements and competencies for a Level 1.
• Required to help with externs and simulation labs depending on organizational and department needs.
• Approval of Department Manager and Supervising Physician with no current disciplinary actions.
• The following criteria could result in employee moving to a lower level and a reduction in pay;
• Department transfers with different unit specific requirements/training.
• Department transfers to areas with limited levels.
• Request of physician.
• Continue on-going education for additional duties/skills of an advanced level.
• Maintain requirements and expectations of a Level II.