Summary:
Reports to the Ambulatory Clinical Manager and/or Practice Manager or other assigned Supervisory personnel and under general supervision of the attending Licensed Independent Practitioner and functions in accordance with established policies and procedures in an Ambulatory setting. All essential functions performed in this position reflect the age-specific needs of the geriatric adult adolescent and pediatric patient.  Fosters patient and family centered care and nursing services in accordance with the Brown University Health�s mission vision values with consideration of the life span including all developmental stages as well as cultural patterns.

Responsibilities:

Works effectively and respectfully at his/her highest capabilities and training.

Follows the practice clinic or office workflow protocols to maximize quality and efficiency.

Performs pre-visit planning by reviewing and updating the patient record prior to the appointment with recent test results consults correspondence etc. and determines needed services based on practice protocols.  Communicates point of care reminders to providers via the electronic medical record (EMR). 

Greets patients performs registration check-in functions answers phones schedules patient appointments obtains referrals and authorizations processes forms and performs discharge process.

Oversees patient financial process to ensure patient payments (co-payments deductibles self-pay) are obtained at time of service and are properly processed.

Verifies that all necessary information is complete and accurate; demographics referrals authorizations billing codes diagnoses information etc.

Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures.

Prepares patients for examination and treatment in accordance to their clinic specific workflow protocol by escorting from the waiting area to the exam room. Takes vital signs weighs patients and records in patient chart. Enters in patient chief complaint medication reconciliation histories and other services as outlined in workflow protocol. Notes all patient health concerns into EMR. Record the patient pain score. Completes all questionnaires in the patient�s chart.

Ensures effectively patient flow throughout the practice clinic and office.

Reviews Health Maintenance and Chronic Illness services and performs/orders according to protocols and standing orders.

Performs testing procedures such as blood pressure EKG pulse oximetry Hgb A1-C glucose urinalysis urine hcg rapid strep test and other point of care tests.

Records allergy information medications medical surgical and family histories in the patient chart. Initiates pharmacy benefits verification.

Assists physician with physical examinations.  Performs all procedures using aseptic techniques following standard procedures.

Assists provider with all physical examinations. Performs all procedures using aseptic techniques following standard procedures.

Administers vaccines and places PPDs as per practice/clinic protocol.

Completes appropriate follow-up up work after visit including but not limited to ensuring all blood and specimens are properly labeled recorded and sent to lab.

Follows up to ensure all lab results are entered in the medical record.  Tracks orders and results.  Contacts patients for outreach and reminders for labs/orders.  Updates EMR with status.  Reports all abnormal lab results to physician or nurse immediately. 

Follows up on referrals for specialty care and/or other services.  Tracks consult reports and ensures EMR is updated accordingly.  Contacts patients for outreach and/or reminders for referrals.

Checks for prescription refills pending. 

Ensures examination room is cleaned between each patient and set-up appropriately for next appointment.

Thoroughly explains programs procedures and correct preparation for various tests and exams.  Provides education to patients regarding the importance of coordination of care and the prudent use of emergency rooms when seeking care.  Documents identified barriers.

Schedules tests and follow-up appointments.  Pre-registers patient for next visit.  Verifies patient demographic and insurance information.  Obtains prior authorizations as needed.

Monitors and orders supplies and keeps room stocked. Cleans medical equipment.  Reports broken or missing equipment to manager immediately.  Ensures exam rooms are prepared for each patient. Checks expiration dates on medications and supplies removes and reports expired medication to Practice or Clinic Management.

Assists with administrative office duties.  Mails reminders and other letters to patients.

Manages time effectively.  Fills slow periods with activities to prepare for future needs.  Minimizes non-productive time.

Maintains quality assurance safety environmental and infection control in accordance with established hospital department policies procedures and objectives.

Protects and preserves the patient�s right to privacy and confidentiality.

Maintains a position attitude and actively engages in the team approach of caring for patients.

Supports the goals and concepts of the patient centered medical home by demonstrating flexibility and willingness to change. 

Performs other related duties as required.

Other information:

BASIC KNOWLEDGE:

High School graduate or equivalent required.
Able to read write and speak English. 

Basic Life Support Certification required.

Completion of a medical assistant certification preferred.

EXPERIENCE:

Graduate of a formal medical assistant training program or a minimum of 3 years of medical assistant experience required.

Exceptions to the above requirements may be considered for applicants who do not have formal medical assistant training but have at least three years of related experience in a comparable role such as LPN medical student EMT paramedic etc.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Healthcare environment such as acute care hospitals physicians� offices and ancillary healthcare enterprises. Works with medical equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing.

Walks and stands intermittently throughout the day.  May be exposed to electrical and energy hazards.  May lift and position patients and lift supplies up to 50 pounds.

Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status.   Brown University Health is a VEVRAA Federal Contractor.

Location: Brown Health Medical Group USA:RI:Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union

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