Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8:30 am - 5:00 pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

20

Cost Center:

34000 - 2253 Surgery 91 Water Street

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

$3000 sign-on bonus

Previous experience working in a PCP medical office preferred.

Start and end times may vary but normal hours may include Monday - Friday, 8:30 AM - 5:00 PM.

Provides patient care by assisting with the implementation of care plans. Takes and records vital signs such as blood pressures, temperatures, height, weight, etc. Performs EKG’s, assists physician and others with clinical procedures such as urine cultures, pregnancy tests, throat cultures, etc. Draws blood. Performs a variety of clerical functions to support office functions.

Major Responsibilities:

Provides patient care. Assesses health status, implements care plans, documents interventions and evaluates patient progress following standard procedures.Coordinates patient flow and prepares patient for examination. Takes and records vital signs and EKG's. Documents intake assessment. Assists physician and others in clinical procedures as required or directed. Performs other basic clinical procedures such as venipuncture. Prepares, documents and administers non-intravenous injections as directed.Performs basic office laboratory procedures such as urinalysis, urine culture, hematocrit, sed rate, monospot, pregnancy tests, throat cultures and related procedures. Draws blood as required or directed.Triages medical calls as per office protocol. Returns patient calls and documents in patient record as required or directed. Calls prescription and refills as directed. Document prescription calls.Reviews laboratory results. Ensures abnormal results are brought to the attention of the physicians and others as appropriate.Maintains records, reports, logs, and other statistical information as required or directed.Performs a variety of clerical duties such as typing, filing, scheduling appointments, making phone call and related duties as required or directed.Schedules and coordinates patient visits and medical procedures, for both inpatients and outpatients.Issues and verifies patients’ managed care referral.Registers patients for each patient visit, utilizing computer-based registration/scheduling system.Verifies patient’s insurance coverage and eligibility.Collects co-payments from patients for visits, maintains records and makes daily cash deposit.Batches daily encounter forms and relays/submits forms/information to billing office.Maintains assigned office and/or clinical supplies. Assures accurate inventory of supplies based on approved levels. Rotates stock as required. Initiates requisitions for re-supply or special items. Follows up with personnel outside the medical office to expedite timely action and alleviate or report delays as appropriate.

The duties and responsibilities stated are a general summary and not all inclusive.

Position Qualifications:

License/Certification/Education:

Required:

High school diploma or equivalent.Certification or registration as a Medical Assistant or Medical Office Assistant from ARMA, AAMA, AAHA, AMT, NHA, National Center for Competency Testing or the Monty Technical School.If certification is not available upon hire/transfer, a Medical Assistant credential must be obtained within 12 months from date of hire/transfer. If credentialing is not obtained within 12 months of hire/transfer, the employee will be terminated, or employee may apply for another position for which they meet the minimum qualifications. The VP Operations Community Practices or SVP Community Practices may grant an extended grace period for employees with extenuating circumstances, as appropriate.Once certification is obtained this certification or registration must be maintained.

Preferred:

BLS Certification

Experience/Skills:

Required:

Knowledge of office and laboratory procedures.Must be able to read, write, and communicate in English in a clear and concise manner.Must utilize proper safety techniques and body mechanics in all work-related activities.Must have strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the clinic and provide exceptional service to patients.Must have proven problem-solving abilities for routine situations and request assistance from identified resources when needed.Must be able to remain calm when under stress or in emergency situations.

Preferred:

Minimum of three years of relevant experience.Medical terminology and computer skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.