Job Description

Responsible for assessing and reassessing patients, maintaining accurate patient records including filing of reports in designated areas, scheduling of appropriate tests when indicated, responding to patient phone calls, speaking with pharmacies when indicated under the supervision of the provider.

Education: 

Graduate of a high school or equivalent required.Graduate of an accredited Medical Assistant Program preferred.

Certifications/Experience:  

One-year experience in a related health care field with at least one-year experience in a relevant physician office role preferred.Current CPR Certification required within 6 months of hire.CMA preferred or ABROE required within 6 months of hire.

General Responsibilities: 

Provide direct patient care, evaluates interventions and consults with provider as necessary to ensure optimal patient outcomes.Perform triage of patients per protocols established by the physician and/or organization.Prepare patient for provider and assist provider with patient examination, procedures and other processes.Provide patient education or coordinates the provision of patient educational activities.Collect patient health information which is communicated written and verbally to appropriate health professionals in order to identify actual and potential problems.Arrange consults, tests, and procedures and verify orders for patients.Demonstrate an ability of safe medication and treatment administration.Correctly identify patients accepting responsibility for individual actions including activities that may be considered fraudulent, illegal or inappropriate.Adhere to organization’s laboratory quality control policies, document all quality control activities, instrument and procedural calibrations and maintenance performed. Deliver care in a nonjudgmental, nondiscriminatory, and ethical manner which preserves and protects the patient autonomy, confidentiality, dignity and rights.Attitude - Provides highest quality service and meeting customers' needs with utmost kindness, care, compassion, courtesy, empathy, respect and friendliness. Always acknowledges and serves customers with a friendly, open smile and direct eye contact.Appearance - Takes pride in personal appearance, the facility and its surroundings.Commitment to Coworkers - Recognizes we are linked to one another by a common purpose; serving our patients and our community, that we are team members with our physicians and co-workers, and that we each deserve respect and support.Communication - Listens attentively to our customers to fully understand needs. Pays close attention to both verbal and non-verbal communication. Is committed to exceeding customers' expectations and providing more than what is expected.Customer Waiting - Provides prompt service, keeps customers informed regarding the time in which the service will be performed and makes customers comfortable while they are waiting.Privacy – Maintains customer privacy and confidentialityResponsiveness - Acknowledges every approaching patient or family member. Responds in a way that demonstrates the care, courtesy and respect our customers deserve.Safety Awareness - Ensures an accident-free environment. Establishes, promotes and monitors a proactive innovative approach to enhance hospital and patient safety. Adheres to and ensures compliance with Joint commission Patient Safety Goals and hospital safety policies.Sense of Ownership - Demonstrates a sense of ownership in their job, takes pride in what they do, and how they do it. Accepts responsibility for and is in control of the job that needs to be doneTeam Member is accountable for areas of responsibility meeting regulatory requirements including but not limited to maintaining annual TB testing, completing annual mandatories (ALC and competency), and maintaining current registration/certification/licensures as appropriate to position requirements.