Description Job Overview: First class, rapidly growing Urgent Care looking for friendly, highly motivated, skilled, and customer service oriented Medical Billing Specialists to join our amazing team. We offer a friendly, fast-paced, and patient focused work environment. This position requires an independent self-starter, extremely detail-oriented, and organized individual who strives for excellence and enjoys being part of a strong performing team. Previous experience in a similar position for a large high-volume medical or urgent care organization is desirable. This position will focus on customer service and support in all areas of billing, to ensure our patients' billing concerns, questions, and issues are resolved in a timely manner, along with providing billing related support to our staff. Candidates must also have reliable transportation. Essential Responsibilities: Provides excellent customer service to all patients. Promptly answers patient calls and written/email correspondence to assist patients with their billing questions and concerns. Provide support to the front office staff on billing issues, data entry, improvement opportunities, and best practices. Resolves any issues or concerns related to our 3rd party billing team. Assists in claims review, denial review, and overall A/R analysis. Identifies patterns and trends with various insurances for prompt resolution and to maximize overall collections. Maintains patient confidentiality and information security, adheres to all HIPAA regulations and requirements. Provides personal commitment and ownership to enhance knowledge, skills, and abilities in healthcare billing and collecting. Minimum Requirements | Qualifications: 1-2 years medical billing experience, specifically urgent care and/or family medicine. Strong understanding of insurances, including PPO, HMO, Medicare, Medi-cal. 1-2 years customer service experience. 1-2 years experience working in a medical office or healthcare setting. High school diploma or equivalent. Preferred | Desired Experience: Medical Billing Certificate (preferred). Exceptional customer service skills and positive personality attributes. Excellent communication and listening skills - clear, concise, articulate, empathetic and friendly. Works well with all staff members including management, administration, providers, and front and back-office teams. Ability to multi-task and problem solve. Excellent verbal and written communication. Proficient with computers, software, EMR systems, practice management systems, various reporting tools, coding, claims, EOBs, and excel. Ability to meet deadlines and prioritize workload and tasks on an ongoing basis. Position Type: Full-time, Non-Exempt Position Hours: Monday through Friday, 8am – 5pm Job Type: Full-time Additional Skills & Qualifications Medical Billing Certificate (preferred). Exceptional customer service skills and positive personality attributes. Excellent communication and listening skills - clear, concise, articulate, empathetic and friendly. Works well with all staff members including management, administration, providers, and front and back-office teams. Ability to multi-task and problem solve. Excellent verbal and written communication. Proficient with computers, software, EMR systems, practice management systems, various reporting tools, coding, claims, EOBs, and excel. Ability to meet deadlines and prioritize workload and tasks on an ongoing basis. Pay and Benefits The pay range for this position is $19.00 - $24.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Bakersfield,CA. Application Deadline This position is anticipated to close on Feb 14, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.