Medical Billing – Medicaid Claim Status Follow-up Remote or On-Site Starting Pay $16.00 Job Summary The Medicaid Claim Status Follow-up position is responsible for timely follow up of claims filed to Medicaid along with accurate documentation of these follow-ups. This role requires someone who has strong communication skills and can professionally drive claims to resolution. This position will also require the individual to be compassionate when working with the patients. Essential Functions/Duties · Make outbound calls to obtain claim status · Take inbound calls assisting customers with billing inquiries · Gather, analyze, and identify claims issues that are keeping the claim from processing in a timely manner · Accurate documentation of all billing activities Qualifications: Required Experience · Must be fluent in English · Full-time experience (minimum of 1 year) in a position with direct responsibility for delivery of patient accounting services with healthcare billing and follow-up services · Minimum of 50 words per minute (typing) · Ability to work independently or as an active member of a team · Communicate clearly and concisely, both orally and in writing · Must possess empathic and professional written and verbal communication skills · Knowledge and experience of computers and related technology, at an intermediate level Preferred Experience · Minimum of 6 months of work in a call center environment · Minimum of 6 months of customer service experience Education · High school diploma or equivalent Skills: · Ability to calculate numbers, correct entries, and post to records · Ability to gather data, compile information, and prepare reports · Ability to use independent judgment and to manage and impart confidential information · Ability to prepare routine administrative work · Records maintenance skills · Knowledge of health care billing compliance regulations (basic) · Knowledge and understanding of payor Explanation of Benefits (basic) · Excellent internal and external customer service skills EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.