Description OBJECTIVE: The Financial Services Liaison reports directly to the Sr. Compliance Manager and is a key member of the AR Department who works daily with the Admission Directors, residents, and family members, at both the corporate office and their assigned facilities to drive private pay financial collection performance and reduce bad debt. DUTIES: Has facilities and is responsible for all aspects of collections for Private Pay portions owed by the residents. Communicates clearly to ensure all residents/family understand their financial responsibility, the amount of their private pay portion, and the due date that their payment will be due. Responsible for communicating the private portion that will be due monthly with the resident/family and ensuring the resident is signed up for an automatic payment (RFMS, direct debit, or an automatic credit card payment plan) either at the same time all the admission paperwork is being signed/completed by the resident/family (if on-site at the facility) or within 48 hours days from date of admission time of admission, depending on the situation, but always before their first payment is due. Responsible for submitting all payments and payment forms to the Financial Coordinator to ensure payments are processed and applied in a timely manner. Must also ensure that any strictly self-pay residents who are being admitted without any type of primary insurance (Medicare, Medicaid, Commercial Insurance), provide two months of payment up front at the same time all the admission paperwork is being signed/completed by the resident/family (if on-site at the facility) or within 48 hours from time of admission, depending on the situation. Responsible for the timely delivery of all late notices and resident statements to each resident. In addition, if notified of any statements that are sent to a family member/POA/RP and returned as undelivered, the Financial Services Liaison works with the Admission Director and family to update PCC with the correct address. Responsible for monitoring the AR Aging daily, updating the collections dashboard with collection efforts/notes, ensuring all private pay payments are addressed either through payment or payment plan within 5 days from the due date, and communicate all refusals to pay/difficult accounts immediately to both the Admission Director, AR Manager, and Sr. Collections Manager. Requirements + Reliable transportation, willing to go on site to collect a facilities (Mileage reimbursement) + Office Suites, Outlook, Teams Excel. Intermediate Excel Skills + Point Click Care - Not required but best to have + Experience in collections, customer service, or healthcare Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .