Clinical Technician (Clintech) - Lansing Location Company Overview: We are a full-service home medical equipment company offering a wide range of products including sleep therapy supplies, bed lifts, seat lift chairs, bath aids, CPAP machines, ventilators, and breast pumps. Our Lansing location is seeking a dedicated Clinical Technician (Clintech) to support our Respiratory Therapists in equipment setup at hospitals and assisted living facilities. Job Description: As a Clinical Technician, you will: + Work with Respiratory Department Staff and Program Managers to provide instruction, service, and troubleshooting techniques for respiratory equipment to patients. + Educate and teach patients and caregivers how to use and care for respiratory equipment. + Set up equipment, explain its use to patients, and discuss financial responsibilities. + Complete all necessary paperwork, including delivery tickets, safety checklists, patient booklet receipts, and equipment-specific instruction/cleaning forms. + Handle equipment such as CPAP, BiPAP, Oxygen, and Nebulizers. Additional Responsibilities: + When not on location with patients, you will double as a Customer Service Specialist at the store location. + Learn and understand the entire front-end process to ensure successful service for our patients. + Answer inbound calls, make outbound calls, and handle emails. + Obtain, analyze, and verify the accuracy of information received from referrals, create orders, and schedule patients to receive equipment as ordered by their doctor. + Process orders, route calls to the appropriate resources, and follow up on customer calls where necessary. Work Schedule: + Monday to Friday, 8am-5pm with a 1-hour lunch break. + Hands-on training with management for about a month until you are completely on your own. + Initially, you will not leave the Lansing location but will be trained to eventually enter homes and assist the RT with equipment setup and instructions for patients. On-Call Potential: + There is a potential for on-call work, but it is not actively a part of the role at this time. + Employees can sign up for on-call rotations, working remotely during on-call days. + On-call work may occur 1-3 times per month, with logged hours paid at the hourly wage and a stipend provided even if no calls are received. Skills and Qualifications: + Excellent customer service skills. + Analytical and problem-solving skills with attention to detail. + Strong decision-making abilities. + Excellent verbal and written communication skills. + Ability to prioritize and manage multiple tasks. + Proficient computer skills and knowledge of Microsoft Office. + Ability to learn new technologies and understand the flow of data through systems. + Work well independently and as part of a team. + Adaptable and flexible in a rapidly changing environment. + High School Diploma or equivalent. + One year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management. If you are patient, accountable, proactive, and enjoy working in a team environment, we encourage you to apply for this rewarding opportunity. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fort Wayne,IN. Application Deadline This position is anticipated to close on Mar 5, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.