Description We are offering a contract to hire Medical Customer Service Rep in the Healthcare and Social Assistance industry, based in Dallas, Texas. The selected candidate will play a crucial role in managing customer inquiries, maintaining customer accounts, and processing customer applications with a strong emphasis on accuracy and efficiency. Responsibilities: • Manage inbound calls from patients regarding their account balance and statements • Facilitate the establishment of patient payment plans • Verify patient insurance online and update the information as necessary • Process patient payments and maintain accurate records • Assist in medical billing and coding activities • Handle a high volume of calls and manage communication with distressed patients • Collaborate with the team to ensure smooth operations • Exhibit empathy and active listening skills when interacting with patients • Demonstrate adaptability and receptiveness to constructive feedback • Deliver superior customer service in line with industry standards • Utilize various computer programs and Microsoft Office Suites for daily tasks • Update patient demographics and file insurance documents accordingly • Maintain patient collections and address patient concerns promptly • Conduct insurance follow-ups and post payments or refunds as needed. Requirements • Proficiency in various computer programs relevant to the healthcare industry • Experience in answering inbound calls in a high-volume environment • Ability to handle authorizations in a medical setting • Understanding of benefit functions within the healthcare sector • Familiarity with billing functions in a medical context • Prior experience in a call center customer service role • Basic knowledge of medical terminology • Experience with medical billing procedures • Knowledge of medical claims and medical coding • Experience in medical collections • Comfortable contacting patients regarding various issues • Ability to manage patient balance inquiries and issues • Experience with patient collections • Ability to address patient concerns with empathy and professionalism • Experience handling patient complaints effectively • Familiarity with processing patient payments • Prior experience in a call center environment • Experience in an inbound call center would be advantageous • Previous call center experience in the healthcare industry is desirable • Prior call center experience in a medical setting is a plus • Excellent customer service skills • Superior customer service skills are highly valued • Proficiency in Microsoft Office Suites. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .