Medical Front Office - Patient Service Specialist Job ID 316473 Location US-CA-Pasadena Experience (Years) 0 Category Administrative - Administrative Services Street Address 301 N. Lake Avenue Company Select Physical Therapy Position Type Full Time Overview

Medical Front Office - Patient Service Specialist

Pasadena, California

 

Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. 

Job Description

 

When patients enter our center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs.  Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

 

 

Schedule:

Center Location: 301 N Lake Ave Suite 201, Pasadena CA, 91101Type of Employment: Full TimeHours: Weekday - Hours TBDStarting at $21.00 - $23.00/hour based on experience

 

 

 

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the Los Angeles Fair Chance Ordinance.  

Responsibilities

We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.

In this role, typical responsibilities include the following:

Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visitSchedule patient appointments in person or over the phoneRegular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verificationsProvide patients with pertinent information about their next appointment as they check out Respond to requests for information from patients, providers, and coworkers Qualifications

Qualifications

Minimum Qualifications:

High School Diploma or GED required1 Year of Medical Office ExperienceInsurance Verification Experience

Preferred Qualifications:

Bilingual

Physical Requirements:

Ability to walk, stand, bend, and reach consistently throughout a work day/shiftAppropriate manual dexterity to enable typing (including10-key) throughout a work day/shiftAbility to lift up to 25lbs, safely, from ground to waist using proper body mechanicsAbility to carry office supplies up to 10lbsVisual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written directionAbility to speak and hear sufficiently to understand and give directions Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.