Job Title: Medical Imaging Technologist Assistant Department: Medical Imaging

Reports to: Director of Medical Imaging Revision Date: 8/26/2022

Status: Non-Exempt

Job Summary:

Primary responsibility is to provide support to the Medical Imaging healthcare team under the supervision of a licensed Radiologic Technologist to achieve timely and quality patient care. Perform various other clerical and functional tasks to increase the efficiency of the technologist. Interact with other medical imaging and Oswego Hospital personnel to facilitate patient flow.

Follow established Medical Imaging requirements and regulations to ensure safe patient care and to ensure safety of all.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Duties/Responsibilities:

Uses appropriate resources (equipment, ideas, and personnel) in providing individualized customer interaction. Demonstrates ability to assess self-learning needs and seeks assistance to meet those needs. Actively participates in Quality Assurance programs and CQI. Assists in providing an environment conducive to learning for co-workers, students, and ancillary personnel. Demonstrates an ability to perform effectively in emergency situations. Participates in cross-training; accepts assignments to other units as department needs require. Attendance ensures that job requirements are met. Present and ready for work in designated area at assigned time. Maintains confidentiality in all patient, hospital, and physician related information; demonstrates complete discretion when discussing patient information. Actively participates in in-service programs; attends all mandatory classes as required; completes unit-specific competencies. Participates in meetings and committees as assigned. Makes recommendations and suggestions for positive procedure changes, understands and supports the need for change in work, policies, or procedures. Adapts easily and willingly to changes in job responsibilities. Complies with DOH requirements for annual health assessments and required immunizations. Demonstrates supportive and understanding communication and behavior when in contact with guests (patients, visitors, clients, physicians, employees, volunteers, etc.), always displaying positive guest relations.

Functionality

Transfers patients to and from Medical Imaging as needed. Positions patients comfortably for examinations. Assists providers with fluoroscopy procedures. Assists technologists with X-ray and CT exams. Assist with contrast readiness for CT Scans. Screen patients for contrast allergies and document all known allergies on patient records. Maintains records of examination data and other pertinent information on patients. Performs specific clerical functions of Radiology, i.e.: order entry, data input for the RIS and PACS, answering phones, etc. Complies with established departmental policies and procedures, objectives, quality improvement programs, and safety, environmental, and infection control standards. Gathers and disposes of trash and waste materials, removes waste and soiled linens from the work area, after placing in appropriate bags or containers. Cleans room and tables using appropriate tools and cleaning solutions. Assists with the care and maintenance of department equipment and supplies. Ensures an adequate stock of supplies and proper functioning of equipment. Participates in educational programs and attends meetings as required. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patient ranging from newborn to geriatric. Provides and gives cooperative and courteous service to staff members, visitors and patients in a timely manner. Maintains patient and hospital confidentiality and follows the hospitals guest relations policies. Performs other related duties as assigned or requested.

Documentation

Demonstrates competency in maintenance and use of logbooks, forms and computer programs required in the operation of the unit. Uses computer programs, including order entry, per policy and procedure as assigned. Documents patient requisitions per policy and procedure regarding patient education, shielding, pregnancy and signature (initials). Accurately, clearly and concisely records all pertinent information on the patient’s medical record, according to policy and procedures. Documents all incidences of contrast reactions on patient’s permanent medical records. ­­­Utilizing a two patient identifier, staffs routinely are able to accurately place an order for a procedure and/or associated non-procedural charges and complete the process. Documents are scanned and associated to the proper patient and procedure into PACS. Communication to the radiologist utilizing PACS/Order entry system is followed per policies and procedures. Checks and monitors that studies are flowing from the modality to the PACS and/or tele-radiology appropriately. Uses the appropriate chain of command in notifying of patient related errors associated with image management, in a timely manner. Staff utilizing a two patient identifier, assure modality and order entry work list are accurate prior to performing a procedure. Able to utilize down-time procedures to assure limited disruption of patient care, yet maintaining accuracy of Assists other departments as necessary in viewing images, orders and reports in PACS and Order Entry as needed. Able to communicate issues with PACS/order entry system, accurately, to Help Desk/PACS administrator/Vendor to assist in facilitating resolution. Maintains a HIPPA compliant work area, does not share passwords/logins, and maintains patient confidentiality. Attends PACS/RIS/OE meetings/trainings as required and follows updated policies and procedures. Able to process images through CD burning, film processing or other forms of image archival. Familiar with Order Entry, Scheduling and PACS Electronic Medical Record (EMR) functions.

Equipment

Demonstrates ability to use and troubleshoot computer and computer programs. Demonstrates ability to use telephone and fax machines.

Safety

Demonstrates knowledge of electrical safety Demonstrates complete knowledge of safety policies and procedures Participates in hospital emergency and disaster drills; knows role in event of a fire while on duty. Accurately identifies all information before filing, collating, or reporting data. Maintains a safe environment for staff and visitors. Utilizes techniques of body mechanics for personal safety.

Communication:

Demonstrates ability to work effectively and communicate frequently with all members of the health care team. Acts as a resource person for clinical and administrative problem when appropriate. Handles telephone information with courtesy, accuracy, and respect for confidentiality; receives information and distributes messages appropriately. Consistently communicates appropriately with patients; speaks respectfully and responds to patients’ needs or requests for assistance promptly. Provides accurate communication in verbal, non-verbal, and written form. Listens effectively. Consistently communicates appropriately and cooperates with Information Services, Admissions, and other Oswego Hospital personnel to assure acute flow of digital information throughout the organization. Identifies and appropriately uses chain of command to resolve department, staff and patient problems.

Required Skills/Abilities (Unit Specific):

Accuracy – Ability to perform work accurately and thoroughly. Communication – Ability to communicate effectively verbally and in writing. Computer Skills – Proficient ability to use a computer and electronic medical record. Confidentiality – Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations. Customer Service Oriented – Friendly, cheerful and helpful to patients and others. Ability to meet patients and others needs while following office policies and procedures. Detail Oriented – Ability to pay attention to the minute details of a project or task. Flexibility – Ability to adapt easily to changing conditions and work responsibilities. Positivity – Display a positive attitude and is a positive agent for change. Teamwork – Work as part of a team and collaborate with co-workers. Working Under Pressure – Ability to complete assigned tasks under stressful situations. Assist in the maintenance of the communication with the Radiologist computer systems. Demonstrates ability to communicate effectively via telephone and e-mail.

Education and Experience:

• High school diploma or equivalent preferred.

Certification and Licensure:

Knowledge of Medical Imaging workflow. Good communication skills.

Working Conditions:

Environmentally controlled medical office environment Fast paced environment with occasional high pressure or emergent situations Prolonged periods of sitting and working on a computer; subject to intermittent interruptions. Ability to perform prolonged or extensive standing, walking, and/or traversing. Possible exposure to bodily fluids, infectious specimens, communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a medical environment Exposure to radiation which is minimized by the use of Personal Protective Equipment (PPE) such as protective lead aprons, gloves and other shielding devices and monitored by radiation badges Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public Requires ability to lift, move, carry, push or pull up to 50 lbs. using proper body mechanics and/or available equipment. Attendance ensures that job requirements are met. Actively participates in Quality Assurance, CQI, cross-training, in-service programs; attend all mandatory classes, meetings and committees as required; complete department-specific requirements/competencies; accept assignments to other units/shifts as hospital needs require. Comply with DOH requirements for annual health assessments and required immunizations.

Pay Range: $16.17-$17/hour

Employee salary is based on commensurate experience and other qualifications.

About Oswego Health:
The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Oswego County. As a nonprofit healthcare system established in 1881, Oswego Health is proud to be Oswego County’s largest private employer. More than 1,300 employees spread throughout its 18 locations, work for the Oswego Health system, which includes the 132-bed community Oswego Hospital, a 32-bed psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community. The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County, as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services, and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, the healthcare system includes Oswego Health Medical Practice, a multi-specialty medical group offering the community accessible, high-quality healthcare. 100+ physicians and advanced practice providers offer an extensive array of services across CNY, including primary care and specialty care in the areas of orthopedics, cardiology, ENT, gastroenterology, breast care, general surgery, urology, and bariatrics.

EQUAL EMPLOYMENT OPPORTUNITY

Oswego Health is committed to providing equal opportunity in all employment-related matters, without regard to race (including traits historically associated with race), creed, color, religion, sex/gender, national origin, age, marital or familial status, disability, pregnancy-related condition, sexual orientation, gender identity, gender expression, transgender status, citizenship status, ancestry, arrest/conviction record, military or veteran status, domestic violence victim status, genetic predisposition or carrier status, reproductive health decision making, relationship or association with a member of a protected category, or any other legally protected characteristic. Decisions affecting your position including, but not limited to, recruitment, hiring, placement, promotion, transfer, compensation, benefits, training, tuition assistance, leaves of absence, disciplinary action, layoff/recall, and terminations will be made in accordance with this policy.