Posted Date: 11/2/2024

Job Location: St. Anthony Clinic - Denison Location, 1820 4th Ave South, Denison, IA, 51442
Department: Denison Clinic
Employment Type: Full-Time
Job Description

Interpreter/Translator Certificate required.

Job Summary

The Medical Interpreter provides accurate interpretation and translation of critical medical information in direct service to the physician and/or other healthcare providers who are seeing patients who cannot speak or understand English.

Essential Duties and Responsibilities

• Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient’s native language. 

• Assists in translating medical text from English on behalf of internal and external customers; may translate patient education information as specifically requested. 

• Establishes and maintains quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical employees. 

• Assists with patient follow-up as necessary, to include the following: contacting patients for appointment reminders, obtaining correct billing information, payment at the time of service, and transparency. 

• Discuss payment at the time of services and transparency requirements. 

• Gathers, develops, and maintains lists of terminology and information that may be used in technical translations such as legal or medical materials.

• Maintains strict patient confidentiality in accordance with HIPAA and CCMH policies and standards. 

• Participates, as a condition of assignment, in continuing annual medical interpreter/translator training. 

• Provides occasional services outside of normal working hours on an as-needed basis. 

• Practices and behaves in a professional, safe and ethical manner at all times.

• Serves as a patient advocate.

• Participates in performance improvement and educational activities. Completes all CEU’s as required by respective licensure. If licensed, maintains an active and current license.

• Works willingly and accepts assignments as given.

• Attends all mandatory meetings and programs.

• Participates in opportunities that enhance personal and professional growth.

• Performs other duties as necessary or assigned.

• Complies with the Corporate Compliance Policy and all laws, regulations, and Standards of Conduct relating to the position and agrees to report any suspected violations of law or Standards of Conduct.

• Complies with all applicable state and federal regulations and JCAHO standards.

• Maintains a safe work environment using safe work practices, utilizing standard precautions and complying with hazardous waste procedures at all times as described in St. Anthony's Safety Manual.

• Maintains the confidentiality of patient, resident, employee and organizational information.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma, GED, or similar certification required.

• Interpreter/Translator Certificate required.

• At least 1 year of experience in a healthcare setting preferred.

Position Requirements, Licenses, Certifications, Registrations

• Fluency in and thorough understanding of the primary language(s) being translated.

• Superior verbal and written communication skills in the applicable languages.

• Excellent listening skills and auditory recall to remember spoken words and to accurately reproduce them in the desired language.

• Proficient in Microsoft Office Suite or related software.

• Ability to appropriately understand and respond to culturally sensitive situations, perspectives, and phrases.

• Ability to work well under pressure and in intense situations.

Language Skills

Fluency in and thorough understanding of the primary language(s) being translated. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from managers, customers, patients, families and the general public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; talk and hear; reach with hands and arms; and use hands to finger, handle or feel. The employee is occasionally required to stand, walk, and climb or balance.  The employee must be able to lift and/or move up to 10 pounds at times, and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Computer work is frequent.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Due to the nature of business in a health care setting, although risk is minimal, any employee of St. Anthony may be exposed to moving mechanical parts, fumes or airborne particles, blood borne pathogens, unpleasant sights, odors, and/or materials in patient care and/or provider work areas.

The noise level in the work environment is usually moderate.

Other Requirements

May be required to train in and float to other areas within the department or other assigned areas and provide extra support and/or coverage as needed.

Apply Online

If you have further questions, please call the Human Resources Department at 712-794-5111.

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