Top 3 Required Skills/Experience –

Minimum of 2 years of experience in a healthcare, insurance, or related field

• High school graduate and college or university experience

• Medical terminology knowledge or a medical background is required

• Strong understanding of health insurance processes, including claims management, benefits coordination, and prior authorization procedures

• Customer service experience is required

Required Skills/Experience – The rest of the required skills/experience. Include:

Strong phone skills with experience handling inbound and outbound calls

• Experience with healthcare management software and databases

• Excellent verbal and written communication skills

• Ability to explain complex information in a clear and concise manner

Preferred Skills/Experience – Optional but preferred skills/experience. Include:

• Strong problem-solving skills with the ability to analyze data and identify trends

• Attention to detail and accuracy in all work

• Ability to work collaboratively with cross-functional teams

• Demonstrated ability to build and maintain positive relationships with colleagues, clients, and stakeholders

Education/Certifications – Include:

Two years of college or associate level degree equivalent

• Experience with providing high quality, provider focused servicing to facilities and doctors

• Work collaboratively as a team member with peers and nurses

Category Administrative

Function Clerical / Administrative

Req ID JN -112024-121679