Responsible for general reception, registration, billing, and Customer Service. 

 

Principal Accountabilities:

Greets department visitors courteously, follows scripting protocol set forth by department. Answers questions, provides information as requested and directs customers appropriately.  Answers the telephone in a courteous manner following department script and AHS standards. Communicates effectively with all internal/external customers.  Demonstrates consistent customer service excellence and acts as a liaison to patient and families. Uses service recovery where appropriate.  Distributes proper history forms to patients prior to procedure. Prepare paperwork and educational materials for the distribution of contrast media to outpatients; directs questions to appropriate clinical staff. Able to access, interpret and communicate information for all age-appropriate care.  Ability to register patients in EPIC according to AHS standards. Keeps patient information confidential. Interview patient/family member to accurately obtain all required demographic information for computer entry. Scan insurance and identification card as required. Obtain signatures for financial responsibility, Charity Care eligibility, and consent for treatment etc. Verifies insurance is active and proper authorization is obtained prior to registration. Ensure patient is informed regarding Notice of Privacy, consent to treat and billing.  Able to operate the following equipment: photocopier, fax, CD burner, printers, telephone, paging systems, and CYRACOM language services.  Communicates daily with pre-cert department on outstanding appointments for next day. Ensures patients are notified before they present for exam if pre-certification has not been obtained.  Aids in authorization process as needed. Treat fellow employees in a respectful professional manner. Ensure open communication between peers. Maintains open communication with supervisors. Provides feedback and suggestions for improvement. Contributes to the team and works cooperatively with peers. Demonstrates ability to multi-task and prioritize. Seeks pro-active solutions to address questions concerns.