Accountabilities: 

The MOA is part of a team that assists the internal call center (located at our Cedar Knolls and Summit locations), scheduling patients and assisting where needed.  

Manages incoming phone messages (80-140 calls per day) Assists with Internal Call Center Operations such as appointment scheduling, routing calls to appropriate teams within the EPIC EMR system, triaging patient symptoms to assist with prioritizing urgent appointments. Exceptional customer service skills, the ability to work in a team environment and the ability to multi-task is essential. Interviews patients for case histories prior to appointments. Schedules and coordinates appointments. Accurately updates and maintains patients' health records. Verifies insurance coverage and assists the billing department with processing claims. Communicates test results to patients when directed by physicians or nursing professionals. Ensures contacting patients regarding appointments, answering billing questions. Assists patients with re-scheduling appointments and other scheduling issues. Performs other related duties as assigned. Work with highest confidentially and abide HIPA compliance