Principal Accountabilities: 1. Interviews patients for case histories prior to appointments. 2. Schedules and coordinates appointments. 3. Accurately updates and maintains patients' health records. 4. Verifies insurance coverage and assists the billing department with processing claims. 5. Communicates test results to patients when directed by physicians or nursing professionals. 6. Ensures contacting patients regarding appointments, answering billing questions. 8. Assists patients with re-scheduling appointments and other scheduling issues. 9. Performs other related duties as assigned. QUALIFICATIONS: + High School Diploma or equivalent + Strong customer service skills + Knowledge of computers & Epic a plus COMPETENCIES: + Excellent verbal and written communication skills + Individual must be customer and employee focused + Must have demonstrated ability to multi-task + Proficiency with computers