Responsible for providing day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients. Medical office associate manages both the front and back of the office, including billing support, scheduling, coding, patient communication, and filing.


Principal Accountabilities:
 

Schedules and coordinates appointments. Interviews patients for case histories prior to appointments. Accurately updates and maintains patients' health records. Verifies insurance coverage and assists the billing department with processing claims. Communicates test results to patients when directed by physicians or nursing professionals. Ensures contacting patients regarding appointments, answering billing questions. Assists patients with re-scheduling appointments and other scheduling issues. Performs other related duties as assigned.