Overview Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979, operating the world's most celebrated collection of life-enhancement properties, holistic living developments, and complementary brand extensions. Celebrating its 40th Anniversary this year, Canyon Ranch has imparted integrative expertise to millions of guests on land, at sea and in the air. With established wellness destination resorts in Tucson, Arizona and Lenox, Massachusetts, the brand's first foray into California introduces Canyon Ranch Wellness Retreat - Woodside. Slated to open in fall 2019, the first Canyon Ranch retreat model will offer guests highly-sensory, personalized wellness sojourns and thoughtfully-curated programs embracing multiple themes. In addition, Canyon Ranch operates the world’s largest day spa at The Venetian® hotel in Las Vegas, Nevada; it has an ongoing collaboration with Singapore Airlines® to provide food and wellness services on its ultra-long range flights; and it operates 22 Canyon Ranch at Sea® wellness facilities onboard luxury cruise ships: Cunard Cruise Line, Oceania® Cruises, Regent Seven Seas Cruises®, and on Celebrity Cruises®. Canyon Ranch is a 13 -time winner of Travel + Leisure's Best Spa Award, an 11- time recipient of the Conde Nast Traveler Best Destination Spa Award, and both Canyon Ranch resort s were named in the 2019 U.S. News & World Report Best Hotels rankings. Responsibilities Medical Office Supervisor performs advanced administrative work primarily for the Medical department including supervision of the Medical office non-clinical staff. Troubleshoots problems and non-routine situations by determining the proper action to take through interpretation of protocols, policies, and practices. Staff Supervision: Under direction of the Medical Administrator, you will supervise and train Medical Coordinator staff members. Performs orientation of new staff members. Facilitates monthly staff meeting. Maintains new hire files. Motivates and mentors staff utilizing feedback. Assigns and checks work and recommends discipline of staff. Resolves disputes and concerns from staff and guests with direction from Medical Administrator. Schedules: Coordinates with doctors, nurses, guests, and other Medical departments while scheduling appointments by phone and in person. Implements complex scheduling adjustments to meet changing needs of providers and guests, especially in the event of provider cancellations. Responsible for maintaining Medical Coordinators’ work schedule and assisting with adjustments to staff schedules. Records: Manages medical records in conjunction with Medical office staff to ensure compliance with governing regulations. Ensures guest records are complete and accurate. Responds to medical records requests to insurance companies, attorneys, other health care providers and the guest. Follows release of information guidelines and standards as per Canyon Ranch policies and procedures. Qualifications To be successful in this role you will need 1-2 years previous experience in same or related field. Proficient skills in Microsoft office applications including Word, Excel, PowerPoint and Outlook. Must have excellent communication, interpersonal, telephone and organizational skills. Must be able to maintain confidentiality at all times. Valid Driver’s license and acceptable driving record