Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America Risk Management is looking for an entry level Injury Counselor to be responsible for the investigation, handling and oversight of incidents resulting in Team Member injuries. Under the direction of the Workers’ Compensation Program Manager, the successful candidate will investigate claims and coordinate all related activity with U-Haul Marketing Company management, and the Third Party Administrator, to bring each assigned claim to its best possible resolution. Additionally, the successful candidate will assist with administrative tasks and special projects within the department as assigned. Essential Duties: + Assist injured Team members to ensure they receive appropriate medical care following on-the-job injuries + Promptly and thoroughly investigate newly reported work related injuries to determine compensability + Thoroughly document essential information on each reported incident in U-Haul claims management system + Coordinate with local U-Haul management to facilitate Return to Work when feasible and appropriate + Manage all key components of each assigned claim to ensure optimum handling and best possible resolution + Assist in administrative tasks as assigned Requirements: + Empathetic with a desire to help people + Proven track record of accomplishing goals and exceeding expectations + Superb verbal and written communication + Basic knowledge of Workers’ Compensation and/or claims handling process preferred, but not required + Organized, with focus on attention to detail + Strong aptitude for technology / Handling of confidential information + Swift, detailed follow-up on pending projects/matters + Ability and desire to grow in the position and take on additional responsibilities U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.