Responsible for greeting patients, answering the telephone, scanning pertinent patient data into the electronic medical record, checking patients in and out, verifying patient insurance and referrals, and scheduling appointments. Patient confidentiality must be maintained at all times.
Responsibilities
Greet and arrive patients in a courteous and timely manner.
Checks-in and checks-out patients, perform EHR tasking responsibilities.
Registers existing and new patients, verifies demographics and insurance, determines insurance copays, and collects money and copays to send to the Medical Group, post all payments collected into IDX.
Responsible for retrieving the phones from the answering service at the beginning of each day and transferring phone lines to the answering service at the end of each day. After transferring calls to the answering, call the number to verify that everything went through correctly
Schedule/reschedule clinic appointments via backfilling lists such as waiting lists, reminder lists, bump lists, etc.
Responsible for working/maintaining task list in the electronic medical record and assist with reports as needed.
Checks the electronic medical record for referrals and authorization prior to visit or upon patient arrival. Makes sure all information/ paperwork in scanned into the patient’s chart.
All other duties as assigned related to front office administrative duties.
checks the electronic medical record for referrals and authorization prior to visit or upon patient arrival. Makes sure all information/ paperwork in scanned into the patient’s chart.
All other duties as assigned related to call center, front office and administrative duties.
QualificationsOne (1) year office/clerical experience required, call center environment preferred. Experience performing related functions in a medical practice is preferred. Professional, customer service-oriented individual is required. Must have some working knowledge of computers and typing experience.
Location : Location US-VA-Norfolk