Job Title: Medical ReceptionistJob Description We are seeking a dedicated and detail-oriented Medical Receptionist to join our busy outpatient GI medical practice. The ideal candidate will be responsible for managing patient appointments, updating insurance information, handling incoming calls, and supporting the smooth functioning of the office. This role requires excellent communication skills, a strong customer service orientation, and proficiency in using EMR systems, particularly EPIC. Responsibilities + Schedule office visit appointments following policy and scripting. + Update insurance and demographic information when scheduling appointments and obtain confirmation. + Confirm appointments as assigned following policy. + Note 'no-shows' or last-minute cancellations and reschedule as necessary. + Review registration work queue and correct any incorrect registrations. + Ensure all letterhead, forms, etc., are up-to-date and accurate. + Check, request, and document referrals for incoming patients. + Monitor and update the waiting list for physicians as required. + Provide coverage for check-in, checkout, and procedure scheduling personnel when required. + Properly answer incoming phone lines, taking clear, concise messages. + Compose, process, and follow-up on electronic phone messages and alerts. + Route messages to the correct provider or employee. + Utilize EMR to answer quick patient questions, sign encounters, and close the loop with patients and providers. + Sort and deliver mail as required. + Sort electronic faxes and assign to the appropriate folder. + Monitor the schedule of assigned providers, noting and correcting errors as appropriate. + Request medical records for incoming patients and prepare charts if needed. + Assist with courier preparation and distribution as requested. + Provide administrative backup at any office or satellite if requested. + Assist with any general office functions at the request of site supervisors or managers. + Provide team support to other staff members as required. + Verify e-check-in was completed or ensure all paperwork is up-to-date when the patient is checking in. + Ensure that the cash drawer is closed every day regardless of the copay source. + Encourage MyChart usage and sign-ups for patients who are not utilizing it. + Schedule from the referral work queue to ensure it falls off the queue. + Follow protocols and appropriate workflows to ensure standardization. Essential Skills + Proficient in EPIC EMR system. + Experience in a medical office setting. + Excellent verbal and written communication skills. + Exceptional interpersonal and customer service skills. + Strong problem-solving skills. + Ability to prioritize and multi-task. + Ability to function well in a high-paced and at times stressful environment. + Knowledge of medical terminology and administrative support. + Experience with appointment scheduling and patient care. Additional Skills & Qualifications + GI experience is a significant plus. + Warm and inviting demeanor. + Initiative to ensure patient care and work completion. + Good team player. + Very caring towards patients with a focus on top-notch patient care. Work Environment This role is based in a busy outpatient GI medical practice with a caring work environment. The office is very clean and does not perform any procedures; all procedures are done at a separate surgery center. The schedule is Monday to Thursday, 8-hour shifts from 8 am to 5 pm, and Friday from 8 am to 4 pm. You should be open to working between these hours and expect to arrive 15 minutes early for each shift. A 1-hour lunch break is provided. Pay and Benefits The pay range for this position is $19.00 - $24.32/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Stamford,CT. Application Deadline This position is anticipated to close on Apr 11, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.