Location: 2002 Foulk Road, Suite D, Wilmington DE 19810
The receptionist supports the practice manager and physicians in fulfilling the mission of St. Francis. The receptionist assists the practice manager and physicians in maintaining a patient / customer focus, supports the delivery of highest quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial and operational targets.
Responsibilities Include:
Schedules appointments and status appointment via NextGen.
Scans patient medical records and send messages to the appropriate staff member via Allscripts.
Enters daily office charges via NextGen.
Verifies insurances via Navinet, DMAP and Passport.
Schedules imaging studies via Cerner EMR.
Collects / post co-payments, paid on balances and surgical payments via NextGen.
Correct claim edits via NextGen.
Verifies, copies front and back of insurance card.
Performs reconciliation duties.
Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures.
Achieves proficiency in automated systems: Navinet, Telecheck and telephone inquiry systems.
Complies with yearly education requirements including HIPPA, OSHA and Safety.
Assumes short term responsibilities outside normal duties.
Promptly and politely answers phones.
Triage calls to the appropriate person via Allscripts.
Retrieves voice mail messages from call service center.
Takes accurate and detail messages.
Produces end of day front end reports.
Minimum Qualifications:
High School Diploma required
ICD-9 and CPT coding experience
Knowledge of medical terminology
Bilingual (English/Spanish) preferred
Must possess good communication and customer service skills.
Will be scheduling appointments, taking accurate and concise messages as well as checking patients in and out.
We offer a competitive salary and comprehensive benefits including:
Medical, Dental, & Vision Coverage (Effective First day of Hire)
Retirement Savings Program
Paid Time Off
Tuition Reimbursement
Free Parking
And more!
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.