Park Nicollet is looking to hire a Team Lead Medical Receptionist to join our Primary Care Team!  Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.   

Position Summary:

Provides support to the department/site ensuring quality service through timely and courteous assistance.  Provides service support to patients who request our care.  Lead the Frontline and/or Call Center daily operations by matching staffing needs to the phone processes and measures tied to operational service goals.  Functions as a part of an organizational Frontline and/or Call Center Team to assure continual quality improvements are in place to meet service goals. Responsible for assisting staff with daily operations and developmental learning/training.  Assist supervisor and or manager with gathering performance feedback and performance measures.

Work Schedule: M-F 8:30am-5:00pm

Required Qualifications:

Knowledge, Skills, and Abilities: Computer skills  Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.  Must be proficient in the operation of the following types telephone and headsets, PC, printer, photo copier and fax machine

Preferred Qualifications:

2 years of patient scheduling experience Frontline and/or Call Center experience Previous leadership experience

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!