Company: Oak Street Health

Title: Medical Records Specialist I

Location: Hybrid in Downers Grove, IL

Compensation: $17/hour with up to $3,600 in annual bonus potential

Role Description:

The Medical Records Specialist is a vital member of the Patient Experience & Service Operations (PXSO) team at Oak Street Health.  This role champions the organization's mission to rebuild healthcare as it should be by improving care coordination through medical records retrieval.  The Medical Records Specialist ensures timely and effective retrieval of medical records from previous physicians and for referral appointments as an essential aspect of ensuring continuity of care for Oak Street Health patients.

Core Responsibilities:

Access master list of outstanding records requests daily and track status of all requests

Retrieve medical records by following standard procedures

Upload medical records to patient charts within the Electronic Medical Record (EMR) by following established routing procedures

Maintain patient confidence by keeping patient records information confidential

Keep health care providers informed by communicating availability and status of the records

Maintain process improvement opportunities within workflow and technology tools

Hybrid work on-site and work from home

Meets standard performance metrics

Meet minimum quality standards 

Other duties as assigned. 

What are we looking for?

High school diploma or equivalent

1 year general office administrative experience required

Data entry experience required

Ability to comfortably navigate several concurrent workflows and electronic platforms

A flexible and positive attitude

Strong computer skills and basic knowledge of Microsoft Excel

Experience in providing excellent customer service

Professional phone etiquette

High level of integrity

Proficient PC skills

US work authorization

Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

Radiating positive energy

Assuming good intentions

Creating an unmatched patient experience

Driving clinical excellence

Taking ownership and delivering results

Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits: 

Mission-focused career impacting change and measurably improving health outcomes for medicare patients

Paid vacation, sick time, and investment/retirement 401K match options

Health insurance, vision, and dental benefits

Opportunities for leadership development and continuing education stipends

New centers and flexible work environments

Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health