**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** Essential Responsibilities: 1. Acts as a liaison between patients, referring physicians, other hospital services, external customers and the physicians. 2. Patient scheduling, check-in, check-out, co-pay collection, patient follow-up, phone call management, referrals, billing, medical records, and other administrative activities such as supply management and correspondence. 3. Ensures the effectiveness of the clinic operations and maintains a professional appearance and environment. 4. Ensures that patient's needs are met. Responds to patient inquiries and resolves issues by working with providers and staff in a professional manner. Ensures patient satisfaction is a priority. 5. Assist with chart preparation in advance of patients' visits, in collaboration with co-workers ensuring all referrals are in place prior to visits. **Job Description:** **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**