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Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

20

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

20

Cost Center:

25081 - 3880 Physical Therapy

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

II.    Major Responsibilities: 

1.    Greets patients and/or visitors.  Answers phone calls promptly and provides information or refers matters to appropriate resource.  
2.    Registers patients for each patient visit, utilizing computer-based patient registration/scheduling system.  Obtains all necessary paperwork from each patient during the registration process.  Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
3.    Obtains and verifies demographic and insurance information for all patients is up-to-date and enters information in to a computer-based system.
4.    Schedules new and recurring visits with patients.  Records daily schedule of visits and charge code information into the patient scheduling/billing system.  Contacts patients to fill vacancies in clinical team’s schedules.  Makes appointment reminder phone calls in advance of appointments and follows up with no-show, cancelled, or bumped patients.
5.    Sets up medical records for new patients/treatments and ensures information is complete prior to initial patient visit.  Maintains orderly medical records and closes out medical record at the end of treatment.  Coordinates retrieval of medical records.
6.    Maintains logs for requests for documents, reports and/or other media.  Prepares documents, reports, and/or other media. 
7.    Performs a variety of routine clerical duties such as, but not limited to, sorting and distributing office mail, faxing, copying and sorting printed material, setting up and retrieving filed materials.  May produce and respond to memos, email messages, and other types of correspondence.
8.    Ensures adequate inventory of office supplies and basic maintenance of office equipment.
9.    Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

Standard Staffing Level Responsibilities:  

1.    Meets established productivity standards.
2.    Facilitates and promotes the sharing of knowledge and content throughout departments.
3.    Takes responsibility for ensuring that all work outcomes satisfy the UMass Memorial Health System True North.
4.     The individual must support the mission, vision, and goals of HealthAlliance-Clinton Hospital and serve as a role model for CARES values.
5.    Adheres to change control processes.
6.    Participates in cross training to optimize department resources.
7.    Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.
8.    Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers.
9.    Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback.
10.    Adheres to the HealthAlliance Hospital Code of Conduct and Behavior Standards and dress code. 
11.     Complies with established environment of care/safety policies and procedures and all health and safety requirements. 
12.    Maintains and fosters an organized, clean and safe work environment.
13.    Contributes to the development and application of process improvements.
14.    Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment.
15.    Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to e mails on a regular basis.
16.    Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.
17.    Complies with established departmental policies, procedures and objectives.
18.    Attends variety of meetings, conferences, seminars as required or directed.
19.    Demonstrates use of Quality Improvement in daily operations.
20.    Complies with all health and safety regulations and requirements.
21.    Respects diverse views and approaches, demonstrates Standard of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
22.    Maintains, regular, reliable, and predictable attendance.
23.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

III.    Position Qualifications:
License/Certification/Education:

Required:
1.    High School diploma or equivalent 
2.    Specialized medical secretarial/medical office training
Preferred:
1.     

Experience/Skills:

Required:
1.    Minimum one (1) year of medical secretarial/administrative support experience
2.    Proficient in MS Office applications
3.    Knowledge of medical office practices and medical terminology
4.    Good customer service and communication skills
5.    Ability to use a computer-based patient scheduling/record/billing system
6.    Strong attention to detail
7.    Ability to read, write, and speak clearly in English
8.    Current state driver’s license for those employees in an “off-site” office that are required to drive to pick up and deliver records, etc.

Preferred:
1.     

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.